New watch: E53305-You already have a paired device

[Mattwilliams89]

Hi 

So I had an iPhone 14 Pro max with an apple watch and had the smartwatch SIM pairing plan. Everything was working just fine. I've since switched to android - Pixel 9 Pro with a Pixel watch 3. I've been waiting for the watch to be supported, it finally is, but I'm getting the error "E53305-You already have a paired device" when attempting to set it up. Both the iPhone and watch are unpaired from my apple account, which is the only place I can actually see them associated to me. Is there a way to unpair the old watch from three somehow?

Thanks in advance 

[Mattwilliams89]

Just to confirm, @richdolman, @PeteG, @JonathanB that on the 27th I noticed the add-on was removed from my account. I then followed the usual set-up on my phone (The Android watch app in my case) and it worked! All set up now. Thanks for the help, hope it works for you too @richdolman 

[PeteG · Accepted solution]

Hello, Matt.

Welcome to the Three Community. 

It's unclear why the watch didn't unpair from the account when you requested it, but I've seen the support team advise on some occasions that they need to remove the Smart Watch pairing addon from the account, then wait until 1 day after the billing cycle before users try to add it back again. It's possible this is what you'll need to do. 

To ensure the add on is removed fully from the account, I'd recommend reaching out to the Support Team and letting them know about the issue you're having so that they can make sure the add on is fully removed. You can also get them to confirm which date you should wait until before attempting to add it on again. 

Pete.