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No wifi calling on Samsung A40

WillL
Fledgling

on ‎07-11-2022 02:50 PM

on ‎07-11-2022 02:50 PM

I've just installed a software upgrade on my Samsung Galaxy A40, and I can't access WIFI calling (the settings show that its on, but the symbol at the top of the screen doesn't show, and I can't make any calls because the network signal is just about not existent where I live.  

Any suggestions please?

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12 REPLIES 12
JonathanB
Community Moderator
Community Moderator
In response to davecb

on ‎07-22-2022 03:55 PM

on ‎07-22-2022 03:55 PM

Thanks Dave,

I'll PM instructions so we can investigate this further.

JonathanB


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Petetapping
Fledgling
In response to JonathanB

on ‎07-25-2022 05:34 PM - last edited on ‎07-26-2022 10:34 AM by Employee

on ‎07-25-2022 05:34 PM - last edited on ‎07-26-2022 10:34 AM by Employee

Exactly the same for me. Tried all the switching off and on options. Please tell me how to get WiFi calling back. 

Pete Tapping 07xxxxxxxxx

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StephR
Employee
Employee
In response to Petetapping

on ‎07-26-2022 10:44 AM

on ‎07-26-2022 10:44 AM

Hey Pete, sorry you're also having this issue.

If you're using a Samsung too, what model is it? Are you currently on the same software version, as can be see in davecb's screenshot above? Finally did you get your phone directly from Three or from another retailer?

We're having a look into this issue, so let us know and we'll figure out the best next steps.


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


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