Devices

Sim only handset upgrade

I'm on a 24m sim only contract but wish to update my handset (Galaxy s10) according to 3 live chat, I can't buy a phone outright and keep my current plan. Is that true? Seems strange

Best solution Working Pocket MiFi on Three

Hi is anyone able to recommend a cheap reliable 4g Pocket MiFi device that works on the Three Network.I tried one yesterday from Amazon and got it working using the three.co.uk APN and it would work for a few mins then go offline, then work again onl...

Data Add on problems

Hi, I have just purchased an unlimited data add on for the month for £25. When I go to the add on section of the app, it says it’s active and is £0 and is not showing up on my bill.I am still getting messages saying my current data is running out. Do...

Trade In - Payment Outstanding

I would just like to enquire whether anyone has actually received the funds for their Three Trade In device?I received an email confirmation 12 days ago confirming payment for my device had been paid straight into my bank account. After consulting wi...

Upgrade help

For years I've been on contracts where I pay around 40 quid a month for unlimited everything. It's currently £44. I'm looking to upgrade, but I can't find the option to carry on paying around the same price. I usually get a free handset and the unlim...

I have a PAYG sim which runs out Sunday, I want to extend it and have credit in my account but cannot figure out how to pay for the extension with my credit. Help please!

Three+ unable to register

Returning customer with number previously registered with three+I got my current number with three, and I moved to ee, and vodafone then I came back three for the whole period of my contract, I couldn't access three+ and complained customer services ...

Convert sim to esim iphone

Am on a sim only plan not a three your way plan iphone 14 pro max am looking to get a 16 pro but would like to convert to esim.How can I do this? On the my3 app I went to help and pressed replace sim nothing happened also there is no option to conver...

Device difficulties

My Galaxy s9 wont let me recieve or make any calls I can text and recieve text. I don't have an option for voLTE in my connection settings. When people call my phone it rings, my device is on, and I dont recieve the call on this device. It wont even ...

Best solution Nokia 8 unable to make/receive calls

Text and data are still fine, so I'm assuming the issue is related to the 3G shutdown.Via How to ensure your phone is ready for the 3G switch off and https://devicesupport.three.co.uk/guides/device/Nokia/8 supports VoLTE.Any ideas?