Devices – Get support for device related queries

Sim only

Three emailed me today to say my contract (including a device), ends on 02/01/25, and prompted me to upgrade/start a new contract. I have followed the process and decided to go sim only for £22 a month. My question is, does this now mean that I have ...

Bricked iPhone

In September we got an iPhone 16 pro max on a 2 year contract unfortunately this morning it bricked we have given it to someone to repair but we are wandering how to proceed if they don’t fix it are we left paying for a phone that won’t work ?

Changing transfer date

I’ve activated my SIM card but set my number to be transferred on the 23rd December. I would now like to bring this forward to as soon as possible. My first contact on the online chat yesterday said this would be fine and done today between 12 & 5. T...

Ear podd

I would like to speak to someone about my 3 account

Best solution 5G Outdoor Home Hub by Greenpacket Y5-210MU Helpful Information.

Hi Everyone,I thought I would post this as I couldn't find the information myself. I recently go the 5g Outdoor Hub it's awesome its easy to use and its stable. The issue I had was getting on my three app as I didn't have a phone number and I couldn'...

TV provider

In settings I looked at TV provider which is UK but EE and 02 are listed as my tv providers I have tried to change this but it won’t allow me to me ?

Three hacked

I need to speak to someone higher up in the three company not the customer services. Three has 100 percent been hacked the customer service phone number 0333 338 1001 has been compromised , last week I was sent a fake phone even through I upgraded ...

Iphone 16 early upgrade

I went through the early upgrade process online to upgrade from the iphone 15 to iphone 16 when going through the process it said nothing about any charges or anything and now 2 months later they have tried charging me for the iphone 15 and the 16 if...

Smart pairing

I am unable to pair my smart watch as apparently I already have a pairing plan? Which I do not I can’t seem to do it.I’ve spoken to so many different people with no help.

Can’t access “adult content”

I don’t have a credit card, only debit, can anyone help ?