Oustanding balance despite returning device and paid all bills
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on โ06-01-2025 09:45 AM
Is anyone having same issue?? I keep on getting reminder to pay although i have paid all bills and returned device. Last time i talked via live chat they said they havent received device. I sent them tracking number and even receipt from post office. Customer service said they will raise and after a day i had an email confirming issue has now been closed. But i keep on getting letters and reminder email today saying theu will raise debt collection agency which is really really disappointing and stressful. I have already talked in phone, 2 times on live chat and even emailed proof team as advised by live chat team.
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on โ07-01-2025 01:03 PM
Hey Beccs,
We've given you a little PM about this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
MaxineH
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

