- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 08-10-2024 05:17 PM
I have an EZR34T outdoor modem/router and want to use my Three data-only SIM card in it. I have used the same card in other modems and I am confident it works as it should. The router recognises the card (i.e. displays the IMEI number) and there is definitely a connection to the carrier as it displays the reception signal strength and SNR data. Problem is, there is no connection to the internet.
When setting up the APN, I have tried 3internet and three.co.uk. The additional options I have are:
PIN (which I leave blank)
PAP/CHAP username & PAP/CHAP password (again, left blank)
Authentication type: (options are PAP/CHAP (both); PAP; CHAP; NONE) I have shown NONE as that is what my Three 5G router uses and that works just fine.
IP Connection type: (options are IPv4 only; IPv6 only; IPv4/IPv6 (both - defaults to IPV4; custom) I have tried each of these settings.
I have set the language to GB English and timezone to Europe/London. The modem displays the correct time.
Are there other settings (either APN or elsewhere) I am overlooking that would enable connection to the internet?
Many thanks for your help with this.
JusByf (London)
on 08-10-2024 05:41 PM
SIM should populate with correct settings- don't change them!
Reset router by using paperclip.
Check 3 NETWORK COVERAGE page for your postcode.
on 08-10-2024 05:56 PM
Thank you for the suggestions, Geluk.
I have several devices that use a 3 SIM card and each work well at home, so I don't think signal strength is the issue.
I have tried just leaving all the fields blank - that just threw up a 'device not found' error message.
I have done a full factory reset of the modem/router and updated the firmware - no further forward
All the best, JusByf