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KWB
Fledgling

3 weeks ago

3 weeks ago

Well cheesd off wanted an early upgrade (2 months) was on the phone to an adviser  for about an hour told her the phone I wanted etc etc then on the end after saying I will be receiving it on Monday she wanted to no what I did for a living how much I earned what time I went to the toilet absolute nonsense been with Three for years with a contact phone and WiFi which I pay every month then she wanted to do a  credit check since when does this happen I've never been asked this before but there Happy enough to take my money every month but make me feel like a criminal... credit check pisstake

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PeteG
Community Support Team
Community Support Team

3 weeks ago

3 weeks ago

Hello, KWB.

Welcome to the Three Community. 

As Three is now an FCA regulated company, a credit check is required any time an application for device financing is completed. This also applies to existing customers who are upgrading their account. 

Pete.


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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