proof of usage

[Issa22]

Is anyone else having an absolute nightmatre getting proof of usage from Three. I bought a new iphone from Currys and transferred my three line into my new phone. I lost it and need to get proof of usage from Three in order to claim from my insurance provider but apparently because the phone wasnt bought from or with three despite the network in the phone being three they're refusing to provide proof of usage which is mad. I've been round in circles so far and cant sem to get anywhere, they sent me proof of sim card replacement and when i called them to ask about usage they say they've already sent it by email and post. I'm genuinely on the verge of tearing my hair out dealing with this network.

[Aronalebachew]

I spoke to the contact center at Three and had a conversation with a representative team regarding a proof of usage. He was unhelpful and insisted that I provide proof of purchase. Even though I provided them with the proof of purchase, Three claimed it was insufficient due to the absence of the IMEI number. I contacted Argos where I got my phone from once again, and they informed me that they cannot provide the IMEI number as it is located on the box. However, I did send Three a picture of the box displaying the IMEI number, but it still wasn't considered adequate by them. Now, I'm uncertain about the next steps to take, especially because my insurance company requires proof of usage before they can provide a replacement phone.

Pls be aware of their service before joining this terrible network provider.

[Aronalebachew]

I’m having a same issue with Three now. Did they fix the issue for you?

[Maxine]

Hey, 

That's really not the experience that we want for our customers. We've given you a private message about this, to view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Maxine