trade-in promotion: iPhone 16 - missing funds?

[Atticuspowell]

Hi,

Has anyone had a similar issue of trading their phone in with the promotion offered by three with the iPhone 16? 
I was told I would get £63 for the trade-in of my old phone, then an additional £150 as a promotional deal.

i have got the funds of £63 but nothing about the £150, no one in three store knows anything. 
The deal was honoured past its date by the three team as my phone would not arrive until after - it was confirmed in store. I’ve still heard nothing back though, anyone relate?

the trade in was done in store.

[JadeF]

Hey there.

Welcome to the Three Community. 

We're sorry to hear that you've not received your full amount as expected. 

We'd like to take a deeper look into this for you, so I'll drop you a private message.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages". 

Thanks

Jade.