Go Roam is changing…

[JonathanB]

Hi Everyone,

We’re excited to announce the latest improvements to our Go Roam offering for Three Your Way customers. Starting from 22 June 2025, when you upgrade or take a new plan, you will enjoy inclusive Go Roam – no more counting Daily Go Roam Passes or worrying about running out*.

• Value plan customers will have inclusive roaming in 49 destinations with Go Roam in Europe included in their plan.
• Complete plan customers will have inclusive roaming in over 160 destinations worldwide. ​(Including all destinations from Go Roam in Europe, Around the World, and Around the World Extra).
• When roaming in a destination included with your plan, there’s no need to purchase passes, or pay any daily roaming charges, simply use your phone as you would at home**.

Don’t need roaming or other perks? Lite plans keep your airtime costs low, and you can still pay daily roaming charges or purchase roaming pass add ons if the need arises.

If you’ve taken your plan before 22 June 2025, everything will stay the same, and you can continue to use any daily roaming  passes if applicable till the end of your minimum term. When you next upgrade you’ll be able to move onto these new offers, alongside the other benefits of Three Your Way, such as Paramount+, Extended Warranty, and free screen repair. Can’t wait? Check out our Anytime Upgrade offers here.

Please let us know what you think of these new improvements to Go Roam in the comments! For more information about these new changes, check out our Roaming Support page.

*Available on Three Your Way Pay Monthly plans for customers who have joined, renewed, or on or after 22 June 2025 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 22 June 2025, will be impacted by these changes and will continue to be charged at current standard roaming rates).

**Fair usage policy of 12GB per bill cycle applies

[JonathanB]

Hi @Johnny_boy, @Gss,

I appreciate where you're both coming from, but some changes to the terms and plans are dependent on when your plan starts. So existing customers are eligible when they renew or change their plan.

Three Your Way customers on the older Value and Complete plans have up to 14, 28 or 56 days of Daily Go Roam passes included, where customers can roam at no extra cost in any destinations covered by Three’s Go Roam proposition, in over 160 destinations worldwide, so you are still eligible for a similar benefit with the inclusive passes on the previous Value and Complete plans.

Thanks,
Jonathan

[Johnny_boy]

Looks good, but and this is a big but I just upgraded 4 SIM only to complete at the start and middle of June to get the 56 passes on each. It covered us in Mexico which was what we wanted but again the new plans are another offer that we can’t take advantage of for two years. 

kudos to the Three store that waved £600 of upgrade fees that online or phone would have made us pay to get onto complete. 

full marks to the lady I spoke to on the phone who said she’d get me a better iPhone than the 1Tb  iPhone 16 pro max that I currently have which was the only way to avoid the upgrade fee…

you guys really need to treat customers wanting to stay longer a bit better. 

[Gss]

Be even better if you offered this to existing customer on the complete tariffs rather than just new customers! 

[onthehorizon]

Although tbh the 12gb fair usage limit for roaming is far too low......

[onthehorizon]

Will it still be free to receive calls in all 160 Go Roam destinations, even if a customer is on a Lite or Advanced Plan?

[JonathanB]

Hi @onthehorizon,

Yes no changes to any of the older plans. It's still free to receive calls in Go Roam destinations.

Thanks,
Jonathan

[JonathanB]

Just to add to this point, if you take a Value or Complete plan now, you won't be limited by passes in an inclusive destination, so you can freely make calls and send texts home!

[onthehorizon]

This is great news: well done Three!