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80% and 100% roaming text incorrect?? Love chat less than useless!

roamymcroamface
Regular

I arrived in Spain yesterday, an hour later I received a message saying I had used 80% of my 12g allowance! Almost 10gb in an hour is very very impressive network speed! (/s)

then today after being here a day my partner received the 80% message, 20 minutes later then got a 100% used data message. Again 2.4gb in 20 minutes sounds good, but not realistic?

so I can only imagine these are errors?

love chat disconnected me three times and my partner twice so far with no answer, like nothing at all, just disconnected after verifying account. Posting here in the hope something can solve this!

I see there are some similar posts but they seemed a while ago,  long enough that I would assume it would be either fixed or a messages sent to effected people if it isn't fixed?

Partner and myself very nervous about having mobile data on now.. like being scammed out of not using it or something??

20 REPLIES 20
Geluk
Superstar

It may well be the many apps on your phones just updating themselves. You need to disable that setting. For contacting Customer Service, use Direct Message via social media; in week they're there till 8pm.