About proof of usage

[MOHANCHOWS]

I am writing to follow up on a request I made earlier via live chat regarding my mobile number x. I have been using this SIM for over a year and recently lost my mobile phone. I contacted your support team to obtain a proof of usage, which is required by my insurance provider to process my claim.

However, I was informed that there was no usage found for my number, and instead they was only provided with proof of barring, which I forwarded to my insurance company. Unfortunately, they did not accept this document, as they specifically require proof of usage.

I kindly request you to urgently look into my case and provide the proof of usage for my number x as soon as possible, so I can proceed with my insurance claim without further delays.

When contacted the three support about this issue they told me "SORRY WE CAN'T FOUND USE USAGE" 

[MichaelP]

Hi again @MOHANCHOWS,

As I didn't hear back from you, I just wanted to touch base to see if you can share the extra info requested previously.

Thanks,
Michael

[MichaelP]

Hi @MOHANCHOWS,

Were you given any extra info or an explanation for why no usage has been found?

Was this advised to you by one agent, or also in separate interactions that you've had with customer services? We can usually support with obtaining proof of usage, but if no usage if found, this wouldn't be possible.

Was all requested information provided as part of the request?

Thanks,
Michael

[jr0]

@MOHANCHOWS I guess this is another topic to be discussed directly with Three's costumer service - as this is THree's users community/webforum. There are some Three Moderators around

imo, sounds like you are a pay as you go (PAYG) not really sure if you can see usage in the app? Have you checked other similar threads in the community?