Upload Speed Terrible - London W5

[Nathaniel_AR]

My upload speed is extremely poor consistently. I don’t think I’ve seen it get above 10Mbps. Can an employee please help as I am a new customer and I am not happy 

[MichaelP · Accepted solution]

Hi there @Nathaniel_AR,

Understandably, you're frustrated with your upload speeds since joining Three.

Please have a look at the Coverage and Network status to see if any known issues or planned work have been logged.

If these speeds remain low, please have a chat with our Home Broadband team. They'll run through some extra checks, and there will be options available if you're within the cooling-off period.

Thanks,
Michael

[Chris31]

Where in Ealing are you? I posted on a thread a while back about rubbish speeds near Ealing Common station: https://community.three.co.uk/t5/Network/Three-network-dropping-Teams-and-Facetime-in-South-Ealing/m...

It woudn't surprise me if the problem is still present.

(Sorry this as my old user on this board, I couldn't figure out which email address I'd had attached to it!).

[Geluk]

You need to input your post code here, to see if there are local issues;

https://www.three.co.uk/support/network-and-coverage/network-support