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on 08-08-2024 10:00 AM
I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.
on 08-09-2024 06:46 PM
Hello, Jenny1.
To know for sure, MZone is right, you'd need to contact the team on chat or by calling as they can access your account to check on it.
Based on the information you've given though, it's not that out of the ordinary for a bill to arrive that much later. Certain cancellations require 30 days notice, and then it can take up to 28 days for the final invoice to be created, then sent. If you cancelled in June, there's a good change a final would would land around about now.
Either way, it won't cause any harm to double check with the team.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 08-08-2024 09:39 PM
Contact Customer Service here we have no access to your account on here.
on 08-08-2024 10:02 AM
Is anyone there ?