Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Hi, bear with me on this as might be a bit long winded.Took out a new contract in May 23 but did not bring my old number across at that time as still had 3 months left to go on my EE contract.Requested a PAC code from EE last month and last week I di...
Hi, I live in the north east and been honest the coverage with three around here is spot on. Never had an issue. I’ve just got a new job that requires me to take trips to London frequently, I was there all last week. The coverage on three was terribl...
Ever since I changed over to the Three network, I've not been able to receive One Time Passcodes (OTPs) from my bank (Santander). I've contacted the bank who have verified my phone number, and that the messages are being sent, I've contacted Three wh...
Needed to move to an esim so I went into the 3 store in Southampton and they told me that even though I was a current 3 customer that I needed a PAC code to transfer from a physical sim to an esim. I did this, the new esim arrived and I could not rev...
Woke up this morning to a network outage. Or rather "planned maintenance" on the mast. I am told I will have no signal for 72 hours. The same thing happened a few weeks ago. Surely it would be good business practice to send an sms to affected custome...
My Xiaomi 12 Pro phone connects to the local 4G mast (5G not in my area), and while I don't get a great signal strength, I'm able to watch Netflix perfectly - no buffering, just great playback.If I try to browse on my phone, or stream from something ...
Hi@, I have a 5G router but the signal has went back to 4G. The network checker says that 5G is not available in my area!???Can some help please?
The coverage checker for my postcode CM6 1BY says that I have good 4G service. However, I barely have a 3G connection possibly because I live at the bottom of a hill. How can I get an improved connection?
There is going to be a 5g mast in my local area of TF4 3LF its granted by the local council and its approved granted by them can you tell me when it be built and switched on It was approved on June 19th 2023 I keep checking the mast site aera no...
