Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Data not working in Copenhagen

I have enabled data roaming and I still have 8GB of data left. It appears that the 5G is enabled on my phone, yet I couldn’t access to the internet when I use my data. Is there any solution for this problem.

Most text messages not coming through on new phone

Had new phone for about a week and did the whole PAC code number transfer however I'm not getting most text messages through. Trying to verify apps for new logins and none of the msgs are coming through except for Three's txt when I registered with ...

Cruise in USA what SIM

I'm going on a cruise to US and Bahamas in August and want to know what the best thing to do about a SIM card is. How much will it cost? What's the best option? I obviously know to switch my phone off during sailing but when on land, I want calls, in...

Sky Tv unable to connect direct to router

Has anyone else had problems with a sky tv connecting direct to the router , password is obviously correct but it will not do so, connects via a mesh or a wifi repeater

Playstation 5 Failed Internet Connection (5G Home Broadband Hub)

It's been a rough 2 weeks! I've tried everything from resets, DNS, factory reset, changing APN, but it seems from the last firmware update I've lost all connection to the PS5 and randomly the Ring Doorbell Chime. WLAN / Wireless / 2.5G / 5G do not wo...

Best solution NR5103E not connecting to Dell laptop

I’ve just spent a couple of hours on the phone to my company’s IT department and they’ve summed up the issue quite well: User has got a new Three router, that all their devices have connected to. However, their work laptop connects but is unable to a...

Ongoing issues on local masts - Stenigot Lincs (LN 11)

The following message has been displayed on the status checker for several weeks. The coverage checker says there's a good 4G service in my area but it's no good indoors and very slow outdoors. Is there a fix time planned?Thanks"We’re fixing an issue...

IP address changing constantly disconnects me from FTP and my web hosting panel

I'm using my mobile phone with a hotspot to connect my computer to the internet. When I try to use FTP client to upload or download files to my web hosting server I get disconnected every few seconds to a few minutes. The same happens when I try to l...

Go Roam

I am in France, using the go roam at £2/day . I have a spend cap of £30. I have been here 2 days and reached the spend cap. I am being charged 42p for each text message. I have also seen that I have been charged for some data events. I have nearly 90...

Data Roaming in the EU, do I select "National Roaming" or "All Networks"?

Hi, I'm going to travel in the EU later on and I want to make sure I've made the correct selections in the Connections menu on my Samsung Galaxy A40 (Android 11).In Settings > Connections > Mobile Networks > Data Roaming, there are 3 options: Disable...