Airtime plan issue

[Kjc2020]

my 12 month airtime plan finished and I have upgraded to a new plan. That new plan however is showing against a different mobile number on my account. I moved over from O2 , kept my old number and was given a temp three mobile number. My new airtime plan is showing against the temp three number and my number I brought over from O2 is still showing my old 12 month airtime plan. So in essence I appear to be paying for two airtime plans now! Anyone able to assist in how I remedy this???

[JonathanB]

Hi @Kjc2020,

Sorry to hear that your upgrade and port in have went awry. It sounds like you've taken a new line rather than upgrading, but that the port from 02 has been set up against the existing line you'd intended to uprade?

If you've only recently made these changes then you should hopefully still be in the returns period. I'd expect the simplest solution will be a return against the new airtime plan as this is a new number you don't seem to need, then we could upgrade the original line as you intended.

We won't be able to make changes like this on the Community, but please contact customer services, they have account access and will be able to determine your options for certain.

Thanks,
Jonathan