4G but no internet at all

[Petru28]

Hello everyone.

Because i am looking to move from Voxi(Vodafone), i purchased today a pay as you go sim with a cheap plan because i want to test before doing a contract. Honestly, in work i have a bit of internet which is fine but at home.....i have 3-4 bars on 4G and no internet at all. I checked the network status with the postcode and it's saying that they are working on an issue.

I hope i won't regret by trying to move to THREE.

I checked the APN, reset the network settings, restarted the phone and nothing.

Is it something worth waiting or i shall move on?

My girlfriend has O2 and she currently has 5G with 70mbps download after doing a speed test.

[JadeF]

Hey @Petru28 

Welcome to the Three Community.

We'd love to have you come over to join us. 

It sounds like you've done all the correct things to check the coverage in your local area.

If you pop through to our Customer service team and they'll be able to give you further details on the work currently being carried out. 

Jade