Blank screen on three app three blue dots on browser

[Joec7677]

Phoned them up about this issue about 3 weeks ago and they told me they knew about it and were working on a fix. Three weeks😂😂😂😂 and it’s still not fixed. We need to boycott this provider cus they are genuinely the biggest scammers on the planet. 

[JonathanB]

Hi everyone,

Just to confirm, issues logging in on iOS devices should now be resolved, but please let us know if there's still any issues when logging in.

@97browng are you still experiencing issues logging in from the PC browsers you mentioned? This may be a different issue, so please let me know if this is persisting.

Thanks,
Jonathan

[97browng]

I have exactly the same on my PC when using either Edge, Chrome or Firefox. 

I connected to a VPN and it worked straight away. It seems that the problem occurs when using Three as your ISP when trying to access the Three website (you couldn't make it up). 

I have had this with a few sites where it does not like Three for some reason (NS&I is one example). But I would expect Three to be able to get their own site working on their own network.

[KateS]

Hey @Gazwells, @Joec7677 ,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[PeteG]

Hi there. 

It's disappointing to see you've been impacted by this issue. The support team are working on this and should have a fix for it soon. Hopefully it won't be much longer. 

Pete. 

[Gazwells]

I’m having same problem. Can’t log into account. How can this be solved