Bring my number to three. Format of number?

b3 · ‎25-03-2025

Good evening. I am in the UK and am trying to bring my number to three. I have a new three SIM (complete with number) and I have a PAC code from my old provider. I have activated the new three sim.

BUT when I try to fill in the three online form it wants my new three number to be entered in the format beginning with 44 ????

My new three SIM has a number beginning with 0737....

What should I enter on the form?

Suggestion. I would find it useful if three included on the webpage a sample completed form to show how the details should look once entered?

Thanks for any help

b3 · ‎26-03-2025

Thanks for replying JonathanB

In the end I went into a three shop and they did it for me.

However, I was on chat for quite some time this morning and didn't get an answer to the format. It would save three a lot of money in staff time if this was made clear on the webpage and as I said if you include a worked example for customers to follow.

It's quite a stressful process as in my case I have had the number I am porting to three for a long time and don't want to lose it - especially at the moment as my partner is very ill and family need to contact me on the correct number.

An additional point is that it isn't trivial to find the webpage to bring your number to three - or at least I didn't find it trivial. I wonder if you could also consider attaching more key words to the webpage for moving a number to three so that it is easier to find. Or even an easy link in a more prominent position.

Thanks again and best wishes

View solution in conversation

Paddiewack · ‎26-03-2025

That’s the international format and if it doesn’t work I’m sorry I can’t help you. As a suggestion you could email Three customer service for guidance. Other that that good luck.