Can't call home phone but not other numbers affected

[josh13]

Hello 

I having a issue where I can't call my home phone (connect over the internet) . The three other people in my house are on three and cont make the call but other networks can . The isp Vodafone don't seem to think it's on they end but I don't know anyone got any Ideals.

[jr0]

That's odd, as it sounds that any Three costumer would no be able to call your house number...

Is your Vodafone fixed number a geographic number( starting with 01 or 02)?

[josh13]

it starts 01 Vodafone are going to see what can be done. 

[jr0]

Did you have a fixed number before moving to Vodafone or was the fixed number assigned/given by Vodafone.
I'm thinking if you had fixed number before moving to Vodafone, like from BT or Talktalk or ..., this could be a portability problem between Vodafone and whoever owner of the 01xxx block your number belongs too.

[JonathanB]

Hi @josh13,

Sorry to hear this, please let us know what the Vodafone team advise when they update you.

Other than this, the best things to do initially are narrow down the issue as far as you can. It sounds like Three mobile numbers can't call your Vodafone landline but just to confirm:

• The Three mobiles you're able to test can call other landline numbers okay?
• Might be a bit harder to confirm, but do you know any other landline numbers on the same Vodafone service to test? (may be helpful to confirm if the issue is with your one number, or with calling that particular service).
• Other mobile numbers can call to the landline with no issues?
• What happens when you try to make the call? Can you share the wording of any message that plays back or displays on screen?

Let me know on the above questions to the best that you can answer, and that may help point us towards how to look into this further.

Thanks,
Jonathan

[josh13]

I have not tested other landline numbers but have not had a issue calling anyone before. I don't know any other number on the service. Tested with a friends EE mobile and it worked. when i make a call they is no ring just says calling. I did not mention in the original post that the landline can make out going call fine and can ring the mobiles that are affected fine so it more of a inbound problem not a outbound on.

[JonathanB]

Thanks for clarifying @josh13, did Vodafone provide any feedback yet, or set expectations on a timescale to investigate the issue for you?

[josh13]

They have pass it to a higher team just waiting for them to get back in touch 

[JonathanB]

Thanks for the update @josh13, please let us know how it turns out when they get back to you.

[josh13 · Accepted solution]

Hello

vodafone have finally got back in touch and have solved the issue