Can't make calls

[Stevieag]

I have recently stopped being able to make phone calls.

I could and now can't, I'm on an unlimited contract.

I did recently renew my contract if that is part of the issue? Not really what I expected.

Network working fine in all other ways, data good, can receive calls and and can call voicemail.

[SWDE75]

I’m having trouble ringing out and receiving calls, phoned 3 and spoke to a call centre person and they got me to do several things but to no avail..I have a IPhone 15 pro max and unlimited data and updated to iOS 18

company are a shambles

[PeteG]

Hey there. 

Oh, that's not so good. Since you've updated already, can you try doing a reset of the network settings in the phones reset menu? This will cause the phone to have to redownload the latest carrier settings, and will hopefully restore your calling ability. 

Pete. 

[JonathanB]

Hi @DaveH,

I'm sorry to hear this and we're keen to help. If you check our coverage checker, and switch to the 3G tab, this will let you know if we've been switching off any 3G masts in the area. Please let me know if this coincides with when the issue started?

Is the iPhone 15 a phone you're only able to use temporarily? What model of phone do you normally use?

Thanks,
Jonathan

[DaveH]

Hello Jonathan, 

The Three coverage checker states "We’ll be switching off a 3G mast here on 30 September 2024" therefore my problem shouldn't coincide with 3G switchover as it hasn't happened yet.  

My phones (I've tried multiple) are Motorola e.g. G7 Power, G6+ and these prefer CDMA. From what I see, Three have CDMA turned off for most of the day, however it occasionally comes back and then my phones work. SMS txts continue to work 100% of the time, it's only making/receiving calls that are broken. I spoke to multiple departments in Three (also via Twitter) and they all say I need VoLTE enabled (which isn't supported by my phones). When I switch to a phone that supports VoLTE everything works fine. My problem is that I can't afford a new phone right now so I've switched to PAYG on EE and my phones now work again. 

Regards

Dave

[Marylyn45]

Is happening to every number and is say my number doesn’t support this service