3 network down

[Vinnie13]

Thank you 3 for costing me business yesterday, i'm a sole trader (Courier) from approximately lunch time onwards i was unable to take work due to me not being able to either receive or make calls that resulted in customers not being able to book me for work. Although this will fall on deaf ears as i cannot find anywhere on here how to make a formal complaint. I'm so angry and of course there will be no compensation for us customers that use your services. Yesterdays performance was simply not acceptable. The least you can do is give your customers a reduce bill as a result of your network being down in some circumstances all day. For us customers in London the network was down for approximately 10 hours before a normal service could be resumed. 

[PeteG]

Hello, Vinnie. 

It's disappointing to hear the problem with calls had such an impact on your day. Unfortunately faults can happen from time to time, no one is immune to it. 

For registering a complaint, Three have a dedicates Complaints Page with details on the complaints process as well as contact options for getting in touch to register a complaint. You can use the link I've shared or just head over to three.co.uk and type 'complaint' into the search. 

Pete. 

[danielhould1]

it was down across the county for 10 hours not just in london