Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Stevieag]

I have recently stopped being able to make phone calls.

I could and now can't, I'm on an unlimited contract.

I did recently renew my contract if that is part of the issue? Not really what I expected.

Network working fine in all other ways, data good, can receive calls and and can call voicemail.

[Maddyshah]

Unable to make calls cambridgeshire since noon today 

[lazbot]

Same issue cannot make calls London E2

[Nc]

Same issue north London 

[Danny7]

Can’t make or receive calls in Nottinghamshire 

[Ewrig]

Same in Liverpool 

[Dimplehouse]

Mine has been unable to make or receive calls since 10am today 

[Regina]

I've got the same issue in burnham on crouch, essex

[Alishah]

Cant make or receive calls in Manchester 

[Paula2]

I've got the same issue! Switched my phone on and off few times, still nothing. Calls not coming through to me either!