Can’t receive calls or text since port in

[LLL]

Recently I switched from Lyca to Three and got my number transferred yesterday, but since then I wasn’t able to receive calls or texts. When I try to call my phone number from other devices, it tells my phone number was not recognised. I have spoken to customer team on live chat, not very helpful, I was asked to restart my phone sort of thing, but it didn’t work, Can anyone help? 

[Raavan_rathore]

I have same issue since 19 days

[LLL]

Have you got it fixed now? 

[JonathanB]

Hi @Raavan_rathore,

Were you also porting to Three from Lyca? Has the issue been resolved yet?

Thanks,
Jonathan

[Raavan_rathore]

No i did port voxi vodaphone to 3

since 28 days it is not solved i am fed up with you guys

[JonathanB]

Hi @Raavan_rathore,

I'm really sorry to hear this has been going on for so long. I can totally understand why you'd be fed up, I've sent you a PM to get you in touch with some colleagues that can help get this issue escalated for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[numbernotported]

I having the same port-in issue from lyca to three

since 23/10 lost range on my lyca sim but three hasn't ported it in. I called and web chat many times getting different reasons and saying that it would be fixed but no conclusion yet.

[Tinman]

Did you guys get this sorted? My number got ported over this morning and I have the same issue. Whilst it is only day 1, I'm worried about things getting dragged out as others have experienced