Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Paid my bill through Bank Transfer - but hasn’t updated on my Three account

Hello, I had an outstanding Bill to pay on todays date (17th May 2024); I went online to the Bank Transfer option as it was a large sum and I feel it’s the better way for this. I went on my bank account and paid at 5am in the morning. My bank which i...

NR5103EV2 External Antenna?

hi i recently got a NR5103EV2 three 5g hub in the last month or so, in a bit of a pothole with coverage, quite unstable with the signal even through fibre, hence resulting to this device instead, need some thoughts on some external antennas and the o...

Network issues

Hi, Have a three sim and 5g hub, and have no network besides spotty 3g for past 48 hours (not been like this before, normally works fine) - has anyone else been having the same?

temp cheap smartphone - wifi calling just won't work!

Normally use an iPhone 13 on 3 contract, having to use a cheap new smartphone for a few weeks - an IMO Q4 (unlocked). Transferred the SIM card today and set the phone up.I live in a rural area with poor signal and need the wifi calling - router is OK...

What’s wrong with my phone people can’t hear me at all it’s crazy it works over WiFi but I’m having

I’ve tried everything can’t hear on calls they can’t hear me. I’ve tried everything and then someone said it’s the network

I brought a 7 days Eu roaming pass but it says not activated

How to do I activate my roaming pass

No internet

Hi I am currently cruising , I have not had any Internet since I arrived in Kiev, then today st Stockholm, why do I not have any Internet, I am currently tetherd to a friend's phone

No data

No data. Never works no matter where I am. I requested a new sim to be told I would need to deactivate my current one and wait up to 10 days to receive the replacement. I didn’t go ahead, waited to renew my sim only contract to be told I would get a ...

Broadband coverage

Does anybody else experience not having coverage anywhere in London? I’m finding myself bound in a contract and paying for a consistently unreliable service.

Internet is not stable sometime it does not give data

Previously I have lyca mobile and it was working amazing. but I made a contract(big blender) with Three. Now my internet is way poor, sometime it works and some it does not. I moved London and now here it is almost no internet. can't make any whatsap...