Cannot make or receive calls

[PC-Vega]

I am unable to make or recieve normal mobile calls. Nothing happens when I dial any number from voicemail to another person, nothing is working. I can see that I have 4G connection but it does not mean anything. I have switched my phone on and off, gone out of the House and removed my sim card and put it in multiple times. I went to the three shop and I was told to CALL three. This is the worst type of service that I have ever experienced. I have been with three for many years but will be moving providers now as they are completely useless

[Abdus]

Absolutely ridiculous. I tried making multiple calls due to various emergencies but it failed. I cannot make or recieve calls.

Disgusted at the service. I need to move to a different provider to avoid been unable to reach anyone in an emergency. I have filled a complaint for Three to release me out of this stupid contract!!

[MH88]

This is the case for both my brother and myself, and with a red weather alert coming to Northern Ireland tomorrow and no explanation from 3 we have no idea why! It isn’t good enough!

[MYSTIKAL]

Can't seem to make phonecalls

[Bex99]

Me neither.  

[derekchung115]

I got the same problem recently. I can send or receive text tho. 

Has your problem been resolved?? Thanks.

[JadeF]

Hey @derekchung115 

Welcome to the Three Community. 

Is this happening in one particular area? How long has this been going on for? 

If you enter your postcode here, this should give you some insight into the coverage in your area 

To discuss this further, we would recommend chatting with our Customer support team. 

Jade 

[PeteG]

Hey there. 

It sounds like there's a chance you may be facing issues due to the recent deactivation of 3G. There's a Thread with advice on it here. Hopefully some of that info will help get you back up and running. 

Pete. 

[Abdus]

Ridiculous. Don't you run any test to determine the impact on active users when decomission legacy services !!

[Melee]

I'm in the same boat. I've been with 3 for about 25 years and never had any problems. Now we have been forced on to the 'improved' 4G I can't make or receive calls .I too have tried switching the phone on and off several times to no avail. I've spent all evening trying to contact them. There is no one at the live chat so I've gone through all the rigmarole three times and each time got thrown out at the end, I tried to call and got cut off. It's ridiculous. Their coverage checker for where I work says excellent but the only place I can use the phone is in the middle of the car park!