Cant play games

[Seany01]

My mobile data is working when it comes to surfing the web but not when I try play mobile games. Everything works fine on Wi-Fi. 

spoke to 2 different customer support staff which was no help, they changed some things on there end and said It should be working. After I explained that it isn’t they tried palming it off and said it was the apps fault..

Iv tried all the basic stuff and some stuff support has said to do such as change the APN field, reset cache, reset network settings, deleted and reinstalled apps. 

It’s been months now and still haven’t found anyone that could help. 
I’m just counting down the days until I can cancel my contract. 

[PeteG]

Hello, Seany. 

That sounds frustrating. I haven't come across an issue that affects just games before. 

Hopefully some one here will have some insights or ideas. To give a better picture of what's going on, could you confirm the make and model of phone you're using, as well as the software version you are on? It might also help if you could confirm which games you've tried, and what happens on those games when you're trying to connect. 

Feel free to attach screenshots as well, making sure to hide any personal information within the images. 

Pete.