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CarPlay issues calling three to three

Gojiberry
New member

Using Apple Car play, I can make calls three to three but my car audio is not received. If I call any other network the audio is fine. If I use my work mobile in the car (on EE) it is fine. The audio issues are only when I call a number on the three network? 
if I did inject the phone from the car, calls are fine but plug the phone back into the car, the audio issues reappear

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