Data roaming stopped working after monthly data pack renewal

[akarsa]

Hi,

I have a PAYG SIM and a monthly 10GB data pack (my sim is about 10 years old and I've had the data pack for almost a year). I'm currently in Finland. I had data without any issues this whole week, on Friday I got the message that my data pack got successfully renewed (as expected) and my balance is £1.93. All was well until Sunday morning when my data roaming stopped working and my balance shows 0 (despite the fact that I can only see 8 pennies worth of charges who knows why). Calls are working. I tried restarting, manual network selection. I don't have the option to change my Spend cap and the live chat was very unhelpful.

Any help would be appreciated.

[Ping2084]

I have this problem too. Multiple chats with support and nobody can fix it. Extremely frustrating, I've wasted hours and hours of my time. Now I'm at the point that I'll leave Three because I roam regularly and, without a solution, my phone is useless 😠

[KateS]

Hey @Ping2084,

I'm sorry to hear you've been impacted by this issue as well and can imagine how frustrating this must have been.

Our Support teams have advised that any issues with roaming charges for Pay As You Go customers have now been rectified so you shouldn't experience any issues travelling in the future.

Kate

[Ping2084]

Unfortunately, despite finally receiving a text almost 3 weeks ago from 3 acknowledging that there has been problems with roaming, I've still not been able to use mobile data while roaming. Extremely disappointing and customer service has been totally useless.

[akarsa · Accepted solution]

In the end, I just bought an eSIM. It was actually cheaper than my Data Pack and it's working. I hope Three had been enjoying my monthly payments while it lasted.

[intheshredder]

Which esim company did you use?

[akarsa]

Maya Mobile. It works great so far. I heard other ones are good too. 

[PeteG]

Hello, Akara. 

It sounds like you might have reached the fair use data limit of 12GB. If you have, then you wouldn't have any more free data to use while roaming until a month after your initial usage abroad began. 

Roaming usage can take longer to update within the App, so you might find that the data is out of sync sometimes when checking it and comparing with your current expected usage. 

Pete.

[threebie]

Same issue here. Definitely nowhere near data cap

[akarsa]

Same here. Talked to live chat, they couldn't figure out the problem, asked me to get back to them once I'm back in the UK to check if it's still working there, told them I needed the internet now, and they just hung up on me.

By the way, I travelled from Finland to Switzerland yesterday and my roaming was miraculously working for about an hour last night. Now it's gone again. Their system is not working very well and it's infuriating that they keep dodging the responsibility.