Hi all,
I'm a new customer with Mobile Broadband and received my Data Only SIM and MiFi 4g router today. However, I've been unable to connect and am getting a solid red light on the signal indicator of the router.
For a bit of background, I've already done a few rounds of reinserting the SIM and ensuring it's properly inserted. My devices can connect just fine to the router itself but have no internet.
When accessing the router menu in my browser it's telling me I have an invalid SIM inserted, but it's the one that came with it! I tried my phone's SIM in the device and it connected, so I don't think there's anything wrong with the hardware.
For what it's worth, it did take me a couple of hours to have my My3 account initialised after delivery, so I'm not sure if it's just taking time to activate the SIM, but I don't see why this would be the case if it's supposed to be plug-and-play? My worry is that the SIM itself is a dud, but I wonder if others have had similar experiences and just had to wait it out until everything was activated.
Many thanks.
