Hey @Drewiano_12, thanks for joining us here at Three Community.
We know that Go Roam has always been important to our customers and we'd hoped to retain this benefit free of charge. However, the possible variations and permutations in the underlying cost to us to provide the service makes it very hard for us to absorb the wholesale charges we face for the use of the service by our customers.
The new charge ensures that customers are clear on what to pay when using our services abroad, and only those who roam will pay for the service.
We really hope you'll still find Three great value. We’ve the UK’s fastest 5G network according to Ookla and 99% population coverage in addition to compelling deals. And we're always working on ways to bring our customers excellent value and better connectivity every day.
None of our customer service managers would be able to alter your contract in any way to avoid this new policy, but I'm really sorry it was such a disappointing conversation. Please do let us know if you've any other questions, and we'll our best to help you from here.
StephR
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
