Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32819 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11459 Views
  • 2 replies
  • 4 likes

No internet

Good evening, I’m trying to top up my card, but it says that I already have an active plan. Unfortunately, the plan isn’t working — I have no internet or phone service. How can I make my plan work? I need internet for my job.”

Deda by Fledgling
  • 531 Views
  • 3 replies
  • 0 likes

Poor Coverage

Certain parts of High Wycombe  still has poor 4g coverage, will this ever improve as it has not changed for a few years. The industrial estate has 5g coverage but the rest of High Wycombe does not, this has also not changed for months.So I use by bac...

Chrizo64 by Fledgling
  • 255 Views
  • 1 replies
  • 0 likes

Best solution Credit check

Are you re credit checked when you upgrade ?

Poor Performance from Eero Hub

Using the Hub has been a terrible experience this far and I'm looking for solutions.  Without the Hub and running a ethernet direct from the 5G receiver performance is more than acceptable.  With the ethernet running from the hub I am getting on aver...

Apple Watch cellular can’t connect

every time I try and connect my Apple Watch to Three network I get below msg. Other posts seem to suggest just keep trying until it randomly works?? Has Three not found a solution to this problem? Do I need to change networks? 403 ForbiddenMicrosoft-...

Alex13 by Fledgling
  • 350 Views
  • 2 replies
  • 0 likes

Best solution Esim

Accidentally deleted the eSIM. What should I do now please let me know. 

Anu by Fledgling
  • 429 Views
  • 1 replies
  • 0 likes

WiFi calling

I am using an iphone16 promax and for the past couple of months I have not been able to use WiFi calling. I have very little signal inside my home and need WiFi calling. I am disabled and need to be able to make phone calls. with WiFi calling turned ...

Slangley by Fledgling
  • 1037 Views
  • 7 replies
  • 0 likes

Best solution Changes to voicemail?

I have a Google Pixel 8 and my wife has a Pixel 6 both running Android 16.We have been abroad for a month and used the extended absence greeting on 3 voicemail.Since returning to the UK and changing back to our standard voicemail settings, callers ar...

metahome by Fledgling
  • 1231 Views
  • 4 replies
  • 0 likes

Best solution eSIM across networks

I have a secondary Esim in my phone, and on occasions it works great, but I can't access the Vodafone network as advertised   Am I barred from the Vodafone network because its a shame as its quite strong, or should I just end it with 3 and get a Voda...

RayWoods by Fledgling
  • 307 Views
  • 1 replies
  • 0 likes

Three TFL WiFi asking for username and password

Hi, every time I try to connect to Three TFL wWiFi I get asked for username and password. I followed all the advice I can find on line, e.g. reset network settings, latest iOS etc but still won’t work. Anybody been able to resolve this. Three chat to...

Garv by Fledgling
  • 464 Views
  • 4 replies
  • 0 likes