Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution How to get more information about network status ?

Does anyone know how to get more detailed information about network status ? I strongly suspect an issue with my local 5G mast (which is line of sight approx 500 metres away). When I initially set up my router (around three months ago) in the upstair...

eSIM failure

Folks, looking a bit of advice here if possible please.Background, over the holidays I broke my phone, well I cracked a lot of the screen and it only partially worked, but certainly needed replaced. The phone used one physical SIM (from another provi...

Continued network problems in SL postcode

For the last few days the network has been glacially slow. We have 3 Three 5G routers on different SIMs and a 5G phone SIM. All have the same issue - speed is ridiculously slow. The system status shows an issue in our area but beyond that no real est...

My data isn’t working

my data hasn’t been working for the past week. And the few weeks before my data has been very slow. I am in North London and when I enter my postcode they say that the data coverage is excellent but my data isn’t working? I have tried everything, re...

Voicemail Texts

Is there a way of changing how you're notified if someone leaves a voicemail message? The text message notification is a bit intrusive. I prefer the "tape spool symbol" that I used to get when I was with another provider.

No internet connection outside of home

Why haven’t i been able to use data roaming since well before Xmas

Adding 3 mifi Sim to MY 3 account

Hi , Does anyone know how to add a preloaded Data Only Sim that I use in my MiFi device to the My3 account?I thought I would be able to just add the data only sim phone number to the account but can't see how to do it.

I need help

Please how can I get a proof of usage

New Phase 9 mast

September 2023 work started at CF64 4NR [outside a Tesco] at the end of my street to plant a phase 9 mast. April 2024 it was complete with fibre & power connected & hardware in the cabinets. However it's the end of 2024 & it's still not powered on. [...

Switch my phone please 🥺

I need my data back,I need to contact doctor sometime please,I arranged to pay after 7 days please