Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14900 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5353 Views
  • 2 replies
  • 3 likes

Roaming not working

Hello any help pls…… I bought data roaming to Europe, France. I got to France and the roaming is not activated. I can’t use my roaming 

Ousu80 by Fledgling
  • 278 Views
  • 1 replies
  • 0 likes

Phone not receiving or making calls

Since Saturday (3 days ago) my phone (new in nov) isn’t receiving or making calls. Been to Apple Store and phone is all ok. I know there has been a problem over last few days but I go away on Thursday and need this phone working. Help please 

Susan48 by Fledgling
  • 378 Views
  • 3 replies
  • 0 likes

reciving calls

i still not receiving calls but i can do everything else

brianp24 by Fledgling
  • 153 Views
  • 1 replies
  • 0 likes

Loss of signal Northern Ireland

No signal since Thursday. No word on when signal will return. Common one day a week scenario that usually occurs. Think it’s time to leave! 

Can’t make calls

Still can’t make or receive calls been going on for days now what is going on ! 

Emails

Why cant I send emails when only on 3 network. Works fine when at home using WiFi feom virgin. Find it a nuisance as I travel away from home quite a lot. I recievebemails ok 

Mobile data signal dropping out

For the past week my mobile data has been regularly dropping signal, one day I could even receive text messages. I’ve tried everything that was advised, restarting my phone, checking for upgrades, switching airplane mode on and off and resetting my a...

Elp by Fledgling
  • 228 Views
  • 1 replies
  • 0 likes

Poor network

I have been having issues over 2 years now in my area