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Firefox and One Drive issues

pmob
Fledgling

Bit lost as to where to brand this but have had a lot of problems setting up a new computer via 3 Mobile Wifi. One Drive would not connect until I used my phone's hot spot. Once connected and reverting to 3 worked fine except I seem to have duplicated profiles! In the process, a lot of old files were deleted and I was unable to see them unless I went back to my phone hotspot. Finally, I tried to leave this message summoning up My3 on Firefox to be told it's certificate had been revoked and to try another browser. Of course, Edge worked but it has left me wondering if there's an issue between 3 and Microsoft?

1 REPLY 1
JonathanB
Community Moderator
Community Moderator

Hi @pmob,

Sorry to hear about this issue, it sounds like it's causing a lot of frustration. If you're still having trouble with this, can you let me know a few more details please?

  • Is the hotspot you mentioned also a Three SIM?
  • Is this a mobile Wi-Fi MiFi device, or a Three Home Broadband router?
  • If I'm following correctly there's issues with using Firefox, but Edge is fine?
  • Does the issue happen with the OneDrive desktop application too, or are you only having issues when visiting your One Drive in browser at the Microsoft/Office website?

Let me know on the above and I'll check if there's any solutions or further troubleshooting we can check into.

Thanks,
Jonathan



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