Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 30681 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 10885 Views
  • 2 replies
  • 3 likes

Best solution Rings before Voicemail

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks 

a_ukboy by Active
  • 19192 Views
  • 29 replies
  • 0 likes

No internet connection on mobile data

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck. 3 Live Chat is not a...

Can’t make calls in uk

Hi, I’ve just tried to make calls on my unlimited calls/text contract and nothing connects and I get automated message saying ‘ this is a special announcement , you can no longer dial calls to 153? Can anyone help?thanks

ditti123 by Fledgling
  • 2535 Views
  • 1 replies
  • 0 likes

Home Booster Signal Box turn off

I got a text from you last week informing me that you intend to switch off the Home Booster Signal box saying they are no longer needed. Well I’m sorry to say I need mine as without it I don’t get a signal, even with WiFi calling enabled on MY phone ...

Melrox22 by Fledgling
  • 8836 Views
  • 11 replies
  • 0 likes

No roaming

Just been on holiday and after 2 days couldn’t call, text or use the internet even though I had a full signal. Almost as if 3 had switched me off! 

Ninjacat by Fledgling
  • 3931 Views
  • 4 replies
  • 0 likes

5G rollout in next 3 months

Vodafone has a tool on their website where you can check if 5G will be rolled out in your location in the next 3 months. Why doesn't Three have something similar? Is there any way to check if 5G will be rolled out near me soon?

THX by Fledgling
  • 4636 Views
  • 4 replies
  • 1 likes

e-Sim Montenegro

Hi All,Travelling to Montenegro next week and they do a very good tourist e-Sim as for some reason roaming in Montenegro is very expensive.However getting any details from Three how to use this service is challenging. I have a compatible iPhone and h...

pdturbo by Fledgling
  • 5017 Views
  • 4 replies
  • 0 likes

Wifi

Can not log on to my3 app when using WiFi can connect when WiFi is disabled 

Eleccy by Fledgling
  • 5490 Views
  • 8 replies
  • 0 likes