Is the network down this morning?

[Olusola348]

@coverage My mobile service is off. There is no mobile network and its intermittently saying no si

[Anonymous]

Check the Three status page for your postcode. I don’t know whereabouts you are in the country but my service is fine.

[JonathanB]

Hi @Olusola348,

Here's the Network Status Checker page that @Anonymous mentioned. Does it show we're aware of a local issue? I'm not seeing any large scale issues at the moment.

Thanks,
Jonathan

[natastrophe]

Mine just went off, router connected, no internet. Oddly phone connected, and has internet. Down Detector is reporting issues, but three nothing yet.

[Anonymous]

Going to state the bleeding obvious now but you say your phone has internet;have you tried switching your router off and on???

[natastrophe]

Yes, several times. I have no idea why there is a discrepancy, likely the phone connected to a different mast. I had to move the router to the front of my house, so it picked up a different mast. You can tell the mast by checking the Cell ID, my phone was different to my router. 

So yeh, please do not state the obvious and give me a little credit. I am an IT and comms engineer of over 30 years experience!

[Anonymous]

Well next time put that you’re an IT and comms expert and I’ll be suitably impressed and remember to doff my cap in a respectful way.

I wrote my(tongue in cheek) comment because quite often powering the router down solves a lot of issues.

Clearly not yours. 

[natastrophe]

Looks like 5G is down in the NE23 area

[natastrophe]

Its back today, but still a bit slow, and I still have issues with several apps not working correctly, including Discord, Google Authenticator and the My Cupra app. I have to switch from the 3internet APN, to the three.co.uk apn to get them working, although google authenticator wont cloud sync.

On my phones mobile broadband, no issues! Go figure.

[JimfromAppin]

I'm 20 miles nprth of Oban, post code PA** ***, no service on my 3 network, no cell or internet. Live chat is not avaible, even though it's within time for them to be open.  My Tesco phone works, guess I'll be switiching today!