Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Porting number issues

Just come over to three from o2 last Thursday and gave my PAC code to take my number over. Does anyone know how long it takes as this is day 5 and its still not been done.

Porting issues. No idea when can be resolved

My wife transferred from plusnet over 10 days ago. She is still unable to receive calls or texts through three. Spoken to customer services at leat 5 times and always told it will take another 48 hours. Not good enough. Both my son and I told her to ...

Can’t get an email

I’m trying to register but I’m not receiving the email from 3.

Business account

Is there any difference being on a Business Account, compared to being on a Personal Account?

Recently moved from Vodafone, can't receive calls or SMS

Hello, can someone please help - I've recently moved from Vodafone providing my PAC number to keep my number, I was informed the switch was completed end of May. I can make calls fine - but can't receive calls or SMS.I'm on the iPhone 14 pro max - ha...

5g Mast planning refused

We seem to be in a borough of Greater Manchester which thinks its OK to keep refusing 5G masts from three. The mast would have been on a main road, it would not have spoilt anyone's view and would have provided access which we desperately need here.i...

E sim

Hello,i wanted to chnage my physical sim into E sim.Will you please help me to do the same .

I had just topped ip with a 15 pound voucher,but after 4 hours the balance it says is zero

I just wanted to know since I had stopped up with 15 pounds and they said 100 GB ,where did all the data disappear within 4 hours.

Allowance

Can I use my allowance in Spain , I’m not sure when o took my contract out, don’t know how I find out when I did take it out . Thanks

Bill

I had a problem with my Internet never work when i am outside in march my contract was about to end and I decided I will leave but adviser said don't leave and gave me best deal for £7 I agreed .but 3 keep charging me £22every month,I complained 10 ...