Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

O2 port number problems

I joined Three in July and since porting my number from O2 i have been unable to receive calls from people on the O2 network, three at first said everything was fine because they could call me but it took me to investigate it further and tell them it...

Dynamic IP address

I need a public IP address, how do I go about this please?

Do calls to the UK from abroad require "International Calls" or just "International Roaming"?

In my account, under "Manage your service settings", there are two options named "International Roaming" and "International Calls", both of which can be turned on or off independently of each other.If all I want to do is call (and receive calls from)...

It's 2023 and no esim...

hi guys, it's being some years now since the esim technology was been released and it's becoming popuplar for any other big provider around the world, however looks like Three is running behind, and so behind I would say.Like everybody else, I would ...

Data roaming in Monaco

After checking the Three website, I have noticed that Monaco is not within the Three roaming agreement, meaning that enormous charges would apply when using roaming in Monaco. This, however, is not the case in France, where being a legacy contract ho...

Roaming Charges

Why do Three charge loyal customers for Roaming yet Smarty owned and run on Three don’t. I have 4 contracts and will change to another network if this is not reintroduced

Mr

My internet connection is really slow, and I wonder if there is anything to do about it. My address is AB24 ***

How to contact regarding planned works / transmitter removal ?

Hi The local base station all my internet routes through is in the path of a quarry...in the next few months the quarry will be needing to go through it. At that point if they remove the BS I'll have no network coverage (we have no phone or other bro...

My 4g not working

I used to be able to go outside and my data would work for the past 2 days my data has not worked at all. I have unlimited data so I have no idea. I have even restarted my phone but nothing works. Can someone help??

Voice message note for un attended call

Hi, i want to know if someone calls me and i didn't attend a call due to any reason like being busy or away from cellphone, i want to leave a voice message for them to sound automatically after end of ringing . Whats the procedure for it ?