Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Intermittent signal

I have had problems for nearly 8 weeks of gradually degrading signal to constant intermittent signal. Some of this time was covered by network checker stating work was being carried out in my area. 3 days ago this changed to our systems detect no pro...

Zyxel NR5103E IP Passthrough

Hello! I ordered the Three 5G Hub Zyxel NR5103E, I have intermittent 5G, varying from as low as 24mbps to 580mbps. My home network is a Unifi USG gateway followed by Access Points.I am using the NR5103E in (IP Passthrough) Bridge Mode via Lan etherne...

Mast issues in PL2

Anyone know when the engineering work will be completed in the PL2 area of plymouth it has been going on for ages.

Signal

HiBeen with Three for a little over two years now.For someone who doesn't have broadband, the unlimited sim deal is epic.OK, it's slow when downloading big files, but frankly, I'm ok with that.The unlimited tethering is such a huge bonus...I don't do...

Issues with GoRoam in the USA

I’m currently in San Francisco, and have used my phone without issue for the past two days. I got a text this morning saying I’ve reached my spend cap limit. I don’t know how to fix this, but I assume this is why I can’t use my phone now unless I hav...

3g on the new routers

We travel around the country on our narrowboat. We use the current huawei router. In most places we get a good signal from the 4g transmitters. Some places, like the England /Wales border, have poor coverage but 3g is really good. No problem with the...

Block sim

Hi. Iam traveller and my phone is 07********* I dont know why i got this mes from you guys :Hi there, We're looking into your issue now, and we'll be in touch as soon as possible. Your issue number is: 002*****" And then i canot use my sim anymore. ...

Outage

What is going on ! Will someone tell the truth about mast and signal issues. Between my husband and myself we have 3 different providers and still mifi data and call signal is none existent. Why am I paying all this money. The problem is not only one...

Network outage

My local 3 transmitter (postcode BT92 ***) has been down for the last three weeks. Call centre people keep telling me it’ll be repaired within 7 days, obviously untrue. We have 6 contract handsets and our home internet all running from this mast and ...

Pogster

Signal to S60 has slowly been getting worse over the last 5 weeks. Now only intermittent. I see on status checker work is ongoing. 5 weeks!!! This is ridiculous. In these days of connectivity I'm finding nothing connects. When will the work be comple...