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on 04-11-2024 07:30 AM
@coverage My mobile service is off. There is no mobile network and its intermittently saying no si
on 04-11-2024 07:52 AM
on 04-11-2024 07:52 AM
Check the Three status page for your postcode. I don’t know whereabouts you are in the country but my service is fine.
on 04-11-2024 09:34 AM
Hi @Olusola348,
Here's the Network Status Checker page that @Anonymous mentioned. Does it show we're aware of a local issue? I'm not seeing any large scale issues at the moment.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 04-11-2024 08:44 PM
Mine just went off, router connected, no internet. Oddly phone connected, and has internet. Down Detector is reporting issues, but three nothing yet.
on 04-11-2024 09:49 PM
Going to state the bleeding obvious now but you say your phone has internet;have you tried switching your router off and on???
on 04-12-2024 10:58 AM
Yes, several times. I have no idea why there is a discrepancy, likely the phone connected to a different mast. I had to move the router to the front of my house, so it picked up a different mast. You can tell the mast by checking the Cell ID, my phone was different to my router.
So yeh, please do not state the obvious and give me a little credit. I am an IT and comms engineer of over 30 years experience!
04-12-2024 11:23 AM - edited 04-12-2024 11:23 AM
04-12-2024 11:23 AM - edited 04-12-2024 11:23 AM
Well next time put that you’re an IT and comms expert and I’ll be suitably impressed and remember to doff my cap in a respectful way.
I wrote my(tongue in cheek) comment because quite often powering the router down solves a lot of issues.
Clearly not yours.
on 04-11-2024 09:00 PM
Looks like 5G is down in the NE23 area
on 04-12-2024 10:54 AM
Its back today, but still a bit slow, and I still have issues with several apps not working correctly, including Discord, Google Authenticator and the My Cupra app. I have to switch from the 3internet APN, to the three.co.uk apn to get them working, although google authenticator wont cloud sync.
On my phones mobile broadband, no issues! Go figure.
Sunday - last edited yesterday by PeteG
I'm 20 miles nprth of Oban, post code PA** ***, no service on my 3 network, no cell or internet. Live chat is not avaible, even though it's within time for them to be open. My Tesco phone works, guess I'll be switiching today!