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3 weeks ago
@coverage My mobile service is off. There is no mobile network and its intermittently saying no si
3 weeks ago
Check the Three status page for your postcode. I don’t know whereabouts you are in the country but my service is fine.
3 weeks ago
Hi @Olusola348,
Here's the Network Status Checker page that @Paddiewack mentioned. Does it show we're aware of a local issue? I'm not seeing any large scale issues at the moment.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
3 weeks ago
Mine just went off, router connected, no internet. Oddly phone connected, and has internet. Down Detector is reporting issues, but three nothing yet.
3 weeks ago
Going to state the bleeding obvious now but you say your phone has internet;have you tried switching your router off and on???
3 weeks ago
Yes, several times. I have no idea why there is a discrepancy, likely the phone connected to a different mast. I had to move the router to the front of my house, so it picked up a different mast. You can tell the mast by checking the Cell ID, my phone was different to my router.
So yeh, please do not state the obvious and give me a little credit. I am an IT and comms engineer of over 30 years experience!
3 weeks ago - last edited 3 weeks ago
Well next time put that you’re an IT and comms expert and I’ll be suitably impressed and remember to doff my cap in a respectful way.
I wrote my(tongue in cheek) comment because quite often powering the router down solves a lot of issues.
Clearly not yours.
3 weeks ago
Looks like 5G is down in the NE23 area
3 weeks ago
Its back today, but still a bit slow, and I still have issues with several apps not working correctly, including Discord, Google Authenticator and the My Cupra app. I have to switch from the 3internet APN, to the three.co.uk apn to get them working, although google authenticator wont cloud sync.
On my phones mobile broadband, no issues! Go figure.