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Khulud
Fledgling

on ‎08-14-2022 09:30 AM - last edited on ‎08-14-2022 07:46 PM by Community Support Team

on ‎08-14-2022 09:30 AM - last edited on ‎08-14-2022 07:46 PM by Community Support Team

Hi,

I top up my sim card on 11 of August. However, the bundle is still not active until today. This is my number 07*********.

 

Please return my 10£ 

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PeteG
Community Support Team
Community Support Team

‎08-14-2022 07:50 PM - edited ‎08-22-2022 10:45 AM

‎08-14-2022 07:50 PM - edited ‎08-22-2022 10:45 AM

Hey, Khulud. 

Welcome to Three Community. 

We're sorry about the delay in your bundle going live. It's quite strange and we're not sure what would have caused that.

As we don't have access to customer accounts from here in order to check it, we'll send you a PM with more details on how to get in touch. The team will be happy to investigate that and get it sorted out for you. 

Pete. 

 

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