Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Replacement SIM problem

Bit of a saga this one and I'm losing patience with Three customer service...I reported my phone lost on the 20th March and my SIM was deactivated, plus the handset was blacklisted. Thankfully the phone was found and returned to me on the 21st, and I...

5G in St Andrews Fife

When will St Andrews Fife be upgraded to 5G?

Best solution Coverage in TF1 1AA

There is a problem with the network in the TF1 1AA area, any idea when it will be fixed?

Websites taking a long time to load

There seems to be some DNS issues (as usual). Some websites take forever to load or require me to quit and restart my browser for them to load. I have tried deleting all cached files and history. This is a regular occurrence for three. I believe it t...

Sim activate

I order a replace sim and it's not working.it took already 3 days to come

Payment issue?

I have recently missed a payment on my bill at the start of this month of £87. Therefore, I went to go onto the three app to solve this payment, it told me I had to re-register my account as they were upgrading the app. I had tried this at least 100 ...

Tike for rings to voicemail

Hi just wanted to change my phone ring time before diverting to voicemail from 30s to 15, saw some 'codes' that can be dialled in to set this up but had no luck with those and saw on some other posts it has to be done my 3. Just called customer servi...

Abysmal download speeds

Over the last few months my home broadband (three mobile 4g) very rarely works now, even when it does the download is around 1mb. I have contacted three and they say it’s due to mast usage. So there is nothing I can do. Anyone else suffering from poo...

Can't receive messages while abroad

I am in India and I am not able to receive SMS sent by my bank to log into my banking. I have switched the device off, and on, and I have a virtual sim.Please help!

Phone usage in Europe

Can I use my Phone in Prague, Czech republic without charge?