Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32325 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11340 Views
  • 2 replies
  • 4 likes

No signal no service no connection

Been around 2 months now with on going service issues with my phone. Phone works fine on WiFi but I’m continuously getting no service on my phone. Went into store and they changed my SIM card but still having the same issue. From reading the forum ot...

Chelski by Fledgling
  • 224 Views
  • 2 replies
  • 0 likes

Wi-Fi calling not working

Having the same issue here using iPhone on Carrier settings 50.1. Even after resetting network settings. No carrier settings update offered when clicking on settings>general>about.again, has worked flawlessly for yrs and wifi calling on other network...

GG7 by Regular
  • 399 Views
  • 5 replies
  • 0 likes

Best solution No 5G - just really slow 4G connection.

Hi. I've recently (over the past few days) noticed my 5G data connection has disappeared when I'm at home (broadband down so I'm relying on data for my phone). I've checked the website to check if there are any issues in my area. Yesterday It stated ...

Daya359 by Fledgling
  • 364 Views
  • 3 replies
  • 0 likes

I cant use Vodafone (MOCN) network

So, I'm on a Three business contract and I received the message that the Vodafone MOCN network is ready to use near me, However... I checked and this wasn't the case so I asked a colleague who was using a Three personal account to see if his was work...

Best solution E sim convert

Is there an issue as everytime I try convert my sim to e sim, it says error 300 and network is doing maintenance.

Best solution Not Receiving SMS Texts After Porting

@JonathanB - sorry to @ you directly but you seem to be in the know on lots of things!I ported my number from O2 on Monday 3rd November and I am unable to receive SMS from outside of three. I can send SMS and I can make AND receive calls but can't re...

Iguigy by Fledgling
  • 710 Views
  • 9 replies
  • 0 likes

Best solution Withholding valuable information from customers

Mobile phone Networks were contacting their customers informing them they can make free calls to their relatives and love ones after the storm Melissa disaster in Jamaica and Cuba. But not Three, I received no message to inform me that calls are free...

Carole by Fledgling
  • 210 Views
  • 1 replies
  • 0 likes

WiFi calling not working

I’ve realised tonight I am unable to call out, receive calls or texts via WiFi. I last used it a few weeks ago and it worked fine. I have no mobile data signal where I am so I need the WiFi calling for emergencies. I have checked the network provider...

Best solution What does the 3-day roaming pass mean?

I’ve just got to France and I’m wondering wether it’s worth buying the 3-day roaming pass but not sure what it exactly is.I know I have an allowance of 12GB of data but is this daily whilst I’m here? And how does that work with the 3-day pass? And ho...

rjb_12 by Fledgling
  • 320 Views
  • 1 replies
  • 0 likes