Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
For 2 days now there has been zero WiFi connectivity on my 5G router or through my phone 4g/5g service. The website says there is an ongoing issue in the area. This isn’t acceptable for 2 days, no explanation of when it will be fixed, no customer ser...
I was having difficulty receiving Passcodes from 3 Mobile. I am using a Motorola G82 5G Mobile Phone.. I swapped my SIM card to my old Motorola G8 phone and the passcodes came through without any difficulty. I suppose the next step is to contact Moto...
Is it possible to port my number to another network without cancelling my contract?
Hi and greetings,I requested my old number to be transferred from SMARTY to THREE today. I got a SMS text message that the transfer will be made today using SMARTY's PAC.So my old number and network was cut off this morning, and my account was shut ...
For the past week the two of us have had intermittent failure of our two different iPhones to dial out. They will dial out if they are both turned off and restarted, only to fail again a few calls later. They will receive calls. This failure to dia...
I upgraded my phone and collected in the Three store. When I was there, they asked what I wanted to do with my old phone, I told them I was going to sell it. They insisted on trading it in with Three for a reliable and hassle free value, HA!I sent my...
Is 08000338019 number from three?
Himy daughter’s in Greece - roaming was working perfectly. Now she’s only getting E networks - so she has data, but the bitrate is very low.Roaming is enabled on the phone. The account has the active roaming pack.she’s tried both auto and manual ne...
I have had problems in receiving calls nd phoning out since yesterday I still can't phone out nd receiving calls today I really need it sorting out as I have important phone calls to make nd to receive.
I am increasingly finding that Data coverage is poor, very slow or non-existent. I travel on the same train line into London each day, so I'm wondering what has changed. I also increasingly notice it in other parts of the country. My wife is with Vod...
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