Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 39927 Views
  • 26 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 14159 Views
  • 2 replies
  • 5 likes

5g tower down for 10 days

Three did some change on my tower in HA9 ***, and downed it for 10 days now since Monday 1st March 2026. Since 8 calls to network support it's still marked as "no issues" on the web site. Three other phones aside 5G router also can't get any signal. ...

Airtime plan issue

my 12 month airtime plan finished and I have upgraded to a new plan. That new plan however is showing against a different mobile number on my account. I moved over from O2 , kept my old number and was given a temp three mobile number. My new airtime ...

Kjc2020 by Fledgling
  • 265 Views
  • 1 replies
  • 0 likes

Harresment

I am getting constantly harrased by a no caller and id like to find out who it is or the number thats calling me

Network problem, how to find out what's going on?

I have a cuddy p5 router with an external antenna for 5g broadband. Whilst I am on the edge of 5g coverage with the correct positioning of the antenna, I was getting 2 bars of 5g with speeds from 150mbps to 400mbps and a 30ms ping which was much a  s...

Nate4456 by Fledgling
  • 544 Views
  • 2 replies
  • 0 likes

Signal rubbish CA14

My signal at Lillyhall near Workington constantly drops and I am missing calls and it has been this way for weeks now.Any plans to fix this asap? 

App not showing my plan.

When I login to the app it says I don't have an active plan. I have a pay monthly plan.

Sjf by Fledgling
  • 204 Views
  • 1 replies
  • 0 likes

M

Hi How to request eSIM?

MattB1 by Fledgling
  • 157 Views
  • 1 replies
  • 0 likes

Vodafone network - broken promises

In received a text advising that three would use Vodafone network.I contacted three last year because this was not the case (Vodafone signal was far superior to Three)A few months later and still the same poor Three signal. Were these all lies?