Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Go Roaming when joined before 1 October 2021

Hello, Does anywone know what countries are covered on roaming pack, and what are the roaming costs, if I joined before 1 October 2021? Thanks

unable to receive calls

I’ve been unable to receive phone calls for 3 days now. Can you please confirm when this will be resolved . Thank you

5G Coverage post 3G switch off

I have just checked the coverage map and I am shocked that 3G is still widely available, while 5G is non existent in most areas including Wales and small English towns. I thought during 2024 they were going to vastly improve 5G Coverage.Maybe someone...

Phone not ringing when someone calls

This is happening to my wife as well, the Phone is not ringing or showing a incoming call when someone calls, also when dialling out it appears that my phone is not connecting, however it connects to the other caller, but I can’t hear or talk to them...

Using three in France and Belgium

Hello, what are the charges for using three services in France and Belgium?

How can you tell if you have Daily roaming passes on your account

I am very frustrated with three when abroad.When using an sim I would still get charged a daily fee despite having switched my 3 sim off on the iPhone.Recently few back from Malta to uk and got a daily roan charge for every country we fly over(Italy ...

Go roam add on doesn't working please someone help to I already buy add on but it didn't work

Last week I buy data pack in 3uk app 75 GB local and have 12 gb roaming.. im here in Australia so I use my roaming allowance but yesterday I already use all my roaming allowance so I buy again in 3uk app I top up 10£ and buy add on 6gb roaming allowa...

Signal issue

Since 09/02/2025 myself and numerous work colleagues have had very limited service in Heathfield, Devon area. The signal is very poor in and out of buildings. Normally the signal and speed is very good. Are there any issues in the area?? Or will we b...

three seems to be blocking dead by daylight

All games work fine on my ps5 but dead by daylight while on three internet, when I switch to mobile hotspot it seems to work fine, but with router it seems that only dead by daylight isnt working for it

blocking of secure traffic

Anyone else notice over the last few months that encrypted traffic to site/Vpn seems to be blocked when using the three network? Looked like it was trying to downgrade the connection to a insecure method.It felt like a poorly implemented man in the m...