Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Randoms receiving calls from my number

Hi. I have had a few people call over the last couple of months saying I’ve tried to call them. These are people I don’t know and I haven’t tried to call them at all. Anyone have any idea how to stop this/what’s caused it? Thanks

Esim to physical sim

Hi is possible to change from esim to physical sim? Can I still use esim until physical card get delivered? Thanks

Can't send sms to android users

Hi , I have an iPhone 13 on unlimited taffif with 3 , when I try to sms android users number I get in red Not Delivered ?Ive turned off iMessage , and experimented with other settings in messaging to no effect ? My daughters is on the same tariff and...

Consumer to business mix up

I was originally a three consumer customer but at thr start of December decided to take out a Three Business contract. I was told that bringing my mobile number over to Three business wouldn't be a problem and just a simple C to B transfer. My number...

Unable to send international text message

I am unable to send a message to an international number.My account is in credit.It has worked in the past but not working now.Please help

Best solution moved to three with number on iphone 12 but unable to receive text SMS

moved to three with number on iphone 12 but unable to receive text SMS I’ve recently moved my service and number to three but since my number moved no one can sms me. Imessage works fine and I can call and surf and I can send texts outbound, but whe...

Unactive phone number

Hello. I need to check my old phone number if its still active as I urgently need it.

Increase in Spam Calls that spoof UK numbers. (Diesel claim, robocalls)

Over the last few weeks I’ve started to get unwanted spam phone calls to my mobile on Three. I’ve had the occasional one previous, but now I’m getting 5-6 per day.All the numbers “look” legit, as if they are from numbers in various towns around the U...

daily £5 charge for Go Roam Around the World destinations.

Hi there,I have a Pay As You Go SIM with a 20GB 1 month data pack (£10) that would allow up to 6GB Go Roam around the world under the fair use policy and 3000 roaming minutes and 3000 roaming texts.I will be travelling to the USA and it is unclear ...

Data pack

Data pack monthly unlimited