Network problems

[Corsair754]

In the Lowdham district, Nottinghamshire, 7 days now of unusable internet with three, “work on our system is taking longer than anticipated” is all I am told, internet speeds are between 0 and 60 kbps, I am used to in excess of 40 mbps,

bought a vodaphone sim yesterday and using it in a portable mifi unit, works perfect.

[sc1999]

You probably will need to sit it out and wait until it works again and then try customer services for a refund. Someone from 3 will reply and suggest you check the network status checker (I've typed those 3 works so much that as soon as I type net the predictive text offers the 3 words with no further typing) this is unreliable or phone 333 also unreliable.  From what others gave written customer services are likely to say nothing wrong at their end, try turning phone off and on or it's your phone at fault.

PS,  I'm feeling a bit grumpy this evening. 

[JonathanB]

Hi @sc1999,

I'm not sure I'd agree with your assessment that the checker is unreliable. We do encourage customers to use this so that we can confirm that any network issues reported on the community are faults or engineering work that we're already aware of. This can also help distinguish whether we need to check for a device or SIM issue being confused for a network issue.

I do appreciate that you'd like the checker to share more information, that's certainly something I'm asking to be given consideration when I pass on feedback about the community.

Moreover, I'm concerned that you're still running into these same connection issues you've mentioned on past community topics. I really want to help make sure we're doing the best we can about sorting this, so I'll send you a PM to discuss further.

PS, sorry to hear that you've been feeling grumpy yesterday, hope today has been a better day for you. 

JonathanB

[JonathanB]

Hi @Corsair754,

Welcome to the Three Community. I'm sorry, this sounds like a really disruptive issue. I'll do my best to help.

Is the message you shared about work taking longer than anticipated from the Network Status Checker? Have you spoken to any of our support teams about the issues, if so, have they given any more detailed information, or an estimated date for this to be fixed?

Let me know and I'll see what else we can do to help.

JonathanB