Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Scam call Three Smarty merge SIM deactivate

I got a call today claiming it was from Three network and that Three have joined with Smarty. They said my SIM card will be deactivated because of this. I already know Smarty is on the Three network so I immediately thought this is suspicious. Also, ...

Help!

Help basically o owe three moneyi was supposes to pay it today..but i press 333 an it says i have no data left...so i camt get online(talktalk has cut off my broadband also) an i cant call 333 because it isnt working! I cant get online or ring thre...

4g mobile reception

Hi, my 4g reception has been poor for weeks. Currently 0.5 mbps. I am in CT5 postcode area. Is there an issue with the service?

Data Draining

I have been with 3 for many years, I have a data plan of 100GB monthly. But last month and this month I have noticed my data is draining quickly. But the amount of Surfing is still the same as I was doing before.

Trade In HELP

I received a trade in value from Three of £400 for my old device - iPhone 14 pro 128gb. Ingram then emailed after receiving my device to say the device received was different to the one specified. They claim I specified I had the 1TB version and revi...

Signal

I have been with three for years and there has never been a signal issue my area until recently when the phone keeps dropping off call and going on to sos what’s going on

Poor roaming service in the Isle of Man

My network keeps telling me I may be out of data, even though there is enough data on both two accounts that I have with Three. I am on the Isle of man and use the roaming service. Its been stable the last one month. But it has been terrible today

Best solution Is Band 1 4G Only Available On 4G+ Capable Phones?

Bit of a technical post hereI've noticed that my Samsung A05s only accepts B3,20 and 28 4G, it has never showed B1.My last Samsung A54 does receive B1 on 4G but then I realised that it has only ever showed B1 4G on 4G+ when CA with other bands.Is it ...

Is there anyone out there having problem with 3 networks?

I am currently having a problem to connect the Internet with my TV.

Mobile WiFi antenna booster

Hii am reaching out to the community, looking to boost the WiFi signal near my static caravan. The present signal is very hit and miss, so I was wondering if an external antenna would boost the signal. Has any one had experience in using such devise ...