Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15068 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5503 Views
  • 2 replies
  • 3 likes

Best solution GET OFF THREE / CANCEL / QUIT

GET OFF THREE ASAP - I HAVE BEEN WITH THIS COMPANY FOR 12 YEARS NOW AND I HAVENT BEEN ABLE TO USE MY PHONE FOR THE LAST 5 DAYS BECAUSE OF “AHH WE HAD A SILLY LITTLE TECHNICAL PROBLEM” EVERYTIME I TRY ENTER MY CARD NUMBER AND PAY - I AM A GROWN ADULT ...

Firefox and One Drive issues

Bit lost as to where to brand this but have had a lot of problems setting up a new computer via 3 Mobile Wifi. One Drive would not connect until I used my phone's hot spot. Once connected and reverting to 3 worked fine except I seem to have duplicate...

pmob by Fledgling
  • 186 Views
  • 1 replies
  • 0 likes

Best solution 4G connection droping

I have an MF286D router and a B535-333 router which I use as a backup for testing if connection issues are my end or network based.Where I live is in a very rural area and of left to their own devices these routers will both connect to band 20 with a...

No service

Are 3 offering a credit for the loss of service last month ? 

KennyMcG by Fledgling
  • 182 Views
  • 0 replies
  • 0 likes

Best solution Contract price

I need to reduce my contract price

ESmith99 by Fledgling
  • 282 Views
  • 1 replies
  • 0 likes

Poor network

I have really slow internet I never recommend 3 to anyone it's awful I wish I never signed contract with 3

Dan6 by Fledgling
  • 296 Views
  • 3 replies
  • 1 likes

No signal for calls & no mobile data

I currently have emergency calls only displayed on my phone.I've had poor signal for days & now tonight I can't even make a call or browse the Internet.Tried network checker & it's saying postcode invalid What's going on??

Mass texting not working

I send use an app to send mass SMS to my customers with deals but it hasn’t been working for a while now. I’ve tried on 2 different phones and used a few different apps. It says it’s been delivered but they are never received & then for about half an...

data not working

i recently switched to 3 and started my first data pack, however i when i try to use data it does not work. it shows my connection on 4g/5g but when i try to open a page/app i have no connection. just wondering if anyone has any advice on what to do:...

tia101 by Fledgling
  • 242 Views
  • 1 replies
  • 0 likes

New sim - Not direct from 3 - Not activated - Can't find number

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.To speak to 3 support, I need to know the nu...

Joe81 by Regular
  • 1137 Views
  • 11 replies
  • 1 likes