Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

LG V60

I have an LG V60. Calling/Receiving is not working, despite installing a new SIM

Esim

I need esim

Data add-ons disappeared

I don't auto renew add-ons, so I can choose a different plan every month. This month I was going to choose my favourite add-on of 150gb for 20pound which I've been using for months but it's no longer available in the list as well as many other ones. ...

No functional Internet but full signal (Waterloo bridge in Central London)

No Internet really in Central London this evening. I just switched to Three yesterday and Internet was fine this morning in Wellingborough. Got to London and there is basically none. I was in the Southbank centre, signal was poor, so I thought well O...

Top ups and add on

I have topped try to get add on n now it’s saying I dnt have enough money

Delaying

Is anyone having trouble when calling out - after a few minutes it starts to delay or cutting up ? So annoying - one call takes 30 minutes instead or 10

Best solution Signal strength on South Skye

The signal strength on the South of Skye, Scotland iv44 *** has dropped away to allmost unusable in the last week. We have 3 broadband. The signal issues on the app states an issue in our area that is hoped to be fixed shortly. But no other detail...

Best solution Motorold E13 not working since 3G switch off

I have a Motorola E13 Android phone (https://www.phonemore.com/specs/motorola/moto-e13/). It used to work perfectly...But since 3G was switched off in my area, I am unable to make or receive calls. The only exception is that it works when connected t...

Whole network speed issue

Having contacted 3 two weeks ago and being reassured that recent work had been carried out locally, I’ve had to contact them again today for an update. The previous advice was that the issue had been resolved and to keep restarting my devices to see ...

Best solution Sim card not activating

I have just received my iphone 16 pro max. Im a new customer to 3 (switching from o2). I have put my new three sim in my iphone and i have not received any activation messages and my phone just says no service. How can i activate my sim if i am not r...