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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.We're aware of a number of reports that customers have not been able to connect to 999 calls. ...

DanniD by • Community Support Team
  • 2944 Views
  • 60 replies
  • 1 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 11335 Views
  • 18 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3891 Views
  • 2 replies
  • 3 likes

No calls

Absolutely disgusting from three. 16 years I’ve been with them.this will be the last time for me!!!.

CFC73 by • New member
  • 23 Views
  • 1 replies
  • 1 likes

Emergency calling

With nothing coming back from Three regarding not being able to phone… google iPhone Satellite to make emergency calls.

Doug999 by • New member
  • 42 Views
  • 1 replies
  • 1 likes

Network down

my phone is still down in Cheshire 

Fuzz by • New member
  • 13 Views
  • 0 replies
  • 0 likes

Network outsge

When the outage has been resolved will we be notified, or is it a case of making calls periodically to see if it goes through?   Bedfordshire 

GB by • New member
  • 12 Views
  • 0 replies
  • 0 likes

Mobile Network Issue

Hi,There is no network coverage in E12 past 2 hours can this be addressed on priority pleaseThanks

rafi by • New member
  • 16 Views
  • 0 replies
  • 0 likes
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