Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32907 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11486 Views
  • 2 replies
  • 4 likes

5g is too slow

Three internet speed has gone down the drain since the merger having problem with the internet speed like only download speed i am getting is 0.5 mbs per second can’t browse takes ages to load anything

S657 by Fledgling
  • 283 Views
  • 1 replies
  • 0 likes

Difficulties to Activate data passport

Can you please help me to add passport data please or can activated from your side please and I am happy to now or take from my account straight away. Thanks 

Benaouda by Fledgling
  • 286 Views
  • 1 replies
  • 0 likes

Best solution Poor signal again

Albany Washington. My signal is very low to non when I put my post code (NE37) into the signal checker this massage appears.(We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.We hope to ha...

SA1 by Regular
  • 325 Views
  • 1 replies
  • 0 likes

Best solution mobile BB down CV7

BB down all afternoon in CV7  do we have an estimate ive lost a days pay

waz0202 by Fledgling
  • 321 Views
  • 1 replies
  • 0 likes

Best solution Paying my sons bill

Hi can I make a payment on my sons account he can’t afford to pay 

Colette by Fledgling
  • 395 Views
  • 2 replies
  • 0 likes

I don't receive calls

I have a sim only phone deal and a 4g wireless router for internet. When I signed up I was told I couldn't get broadband but the phone would work fine. The phone coverage where I live is not good. I can't receive or make mobile phone calls consistent...

Three you are a joke!

Keeping your loyal customers informed, keeps them loyal.I logged in to get a handle on yet another issue/outage and nothing, no update, no apology and no options to look resolving the issue...

MP35 by Fledgling
  • 261 Views
  • 0 replies
  • 0 likes

5g down all day on phone but working on 5g hub

since this morning I am not getting 5G on my mobile device in my area. the home broadband which is provided by a 5G hub is working fine. I have reset my network settings. I have made sure that 5G is picked as recommendation and I have also reset the ...

Best solution How to puchase a 2 month roaming pass?

Buy and extended roaming pass for use while in Canada. I can only find 14 day passes which is not long enough. It seems the 24 day pass I have already used can't be bought again. I am being charged £7 a day and want a cheaper option

Awp by Fledgling
  • 410 Views
  • 2 replies
  • 0 likes

How to get more information about network status ?

This is similar to a previous thread I found.Over the last 3/4 weeks I have had a severe deterioration of speed from my 5g broadband. Previously I was regularly achieving download speeds well above 50 Mb/s, and now it is regularly less than 1 Mb/s an...

Maciek by Fledgling
  • 350 Views
  • 2 replies
  • 0 likes