Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34456 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11977 Views
  • 2 replies
  • 4 likes

Go Roam

Can you activate my 3 days Go Roam for Eu

Rai by Fledgling
  • 422 Views
  • 2 replies
  • 0 likes

Three app problems

How do i remove a blue banner with the words only the account holder can do this I can’t get into my three app and use my billing options and more. Please can someone help?

Stewblue by Fledgling
  • 492 Views
  • 2 replies
  • 0 likes

Dont use 3

34mbs v 0.55mbsFirst test is covering time period of 1am - 8amSecond test is covering time period of  8am - 11pmI have multiple examples of this just to show how 3 choke their internet during peak times. for me, where I live in the FY post code my ph...

AJ147 by Active
  • 563 Views
  • 3 replies
  • 0 likes

Best solution 5 Day ATW Roaming Pass

Please help!!!I'm in Turkey and purchased an ATW 5 Day pass but phone simply refuses to connect and pass status is "not yet activated". Spend cap is within coat of pass.A network shows but there is an immediate explanation mark in the signal strength...

WiFi calling.

Can someone please tell me when WiFi Calling will be fixed in my area! (Tower Hamlets). Been three weeks since I discovered this issue and still no fix, I’ve heard it’s been going on for a lot longer. I can’t make or receive calls in my own flat beca...

stanw21 by Fledgling
  • 672 Views
  • 3 replies
  • 0 likes

Virgin Media landline can't connect to my mobile

I've just found out that I can't ring my mobile from my virgin media landline phone. It goes straight to voicemail after ringing and says that my number is busy even though it isn't. I saw that there's another post with the same problem (My Virgin Me...

Kirit by Fledgling
  • 1078 Views
  • 8 replies
  • 0 likes

APN Modem issue

I have bought an LTE 4G USB MODEM with Wi-Fi HotSpot and i inserted the Three SIM card and when i turned the modem on it did not have internet connection even though i checked the sim card has internet, when i checked the manual it said you need to s...

Three UK is refusing to declare an outage over APN issues

We all know from the forum that hundreds of people are having an issue where many many websites (like dropbox.com, ring.com , and others) stop loading when using the 3Internet APN. We also know that using a VPN works, and that switching APN to three....