Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32816 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11459 Views
  • 2 replies
  • 4 likes

Best solution mobile BB down CV7

BB down all afternoon in CV7  do we have an estimate ive lost a days pay

waz0202 by Fledgling
  • 314 Views
  • 1 replies
  • 0 likes

Best solution Paying my sons bill

Hi can I make a payment on my sons account he can’t afford to pay 

Colette by Fledgling
  • 391 Views
  • 2 replies
  • 0 likes

I don't receive calls

I have a sim only phone deal and a 4g wireless router for internet. When I signed up I was told I couldn't get broadband but the phone would work fine. The phone coverage where I live is not good. I can't receive or make mobile phone calls consistent...

Three you are a joke!

Keeping your loyal customers informed, keeps them loyal.I logged in to get a handle on yet another issue/outage and nothing, no update, no apology and no options to look resolving the issue...

MP35 by Fledgling
  • 260 Views
  • 0 replies
  • 0 likes

5g down all day on phone but working on 5g hub

since this morning I am not getting 5G on my mobile device in my area. the home broadband which is provided by a 5G hub is working fine. I have reset my network settings. I have made sure that 5G is picked as recommendation and I have also reset the ...

Best solution How to puchase a 2 month roaming pass?

Buy and extended roaming pass for use while in Canada. I can only find 14 day passes which is not long enough. It seems the 24 day pass I have already used can't be bought again. I am being charged £7 a day and want a cheaper option

Awp by Fledgling
  • 406 Views
  • 2 replies
  • 0 likes

How to get more information about network status ?

This is similar to a previous thread I found.Over the last 3/4 weeks I have had a severe deterioration of speed from my 5g broadband. Previously I was regularly achieving download speeds well above 50 Mb/s, and now it is regularly less than 1 Mb/s an...

Maciek by Fledgling
  • 350 Views
  • 2 replies
  • 0 likes

Best solution Connecting to Vodafone

I was recently in a town which had poor coverage and connectivity on my 3 phone. My wife is on Vodafone and had a much better signal. I went into my phones settings to see why my signal was so bad. What I found was that for the Vodafone frequencies i...

daveabes by Fledgling
  • 1425 Views
  • 3 replies
  • 0 likes

Bishops Stortford 5G coverage

Just trying to find out ,when is three going to upgrade the network in Bishop's Stortford Town . The signal is pretty bad when it comes to data usage. Keep waiting but it started to be a bit frustrating when you cannot even open your bank app.