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New sim - Not direct from 3 - Not activated - Can't find number

Joe81
Fledgling

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.
This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.
To speak to 3 support, I need to know the number, but I can't find it, it is not on any of the paperwork the phone was sent with.

What can I do?

9 REPLIES 9
virgomaiden
Fledgling

I have the same issue. Been on Three chat and in store and still not resolved. How are you getting on with ut

karlc
Fledgling

Ive been waiting nearly two weeks now for my mobile broadband sim to work...getting frustrated as nothing seems to be working

JadeF
Community Support Team
Community Support Team

Hey @karlc 

I really can hear how frustrating this is for you, so I'm going to drop you a private message on how I can help you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks, Jade

Maxine
Community Support Team
Community Support Team

Hey Joe81,

Is the SIM still not activated for you today? Let us know. 

Maxine



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Geluk
Key player

Try placing it in phone, and when network sees it, it'll be activated.
Scroll through SIM settings in phone to see what your number is.

Joe81
Fledgling

I have put it in my phone but it doesn't recognise it as an active sim so I can't do anything with it.

jr0
Established

if there are any numbers on the back of the sim (and usually there are, this is the sim id or iccid) this means something to support and shop staff. So either chat with support or pop into a store.

karlc
Fledgling

Do you have a three account that you can log into?

You should be able to activate the sim from your dashboard

Joe81
Fledgling

You need to know your number to be able to create an account.
I don't know the number and have no way of finding it out.