Sim card not activating

[Willsafc85]

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.

This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.

To speak to 3 support, I need to know the number, but I can't find it, it is not on any of the paperwork the phone was sent with.

What can I do?

[Willsafc85 · Accepted solution]

For anyone else in same boat give the following people a call who are actually mobile shop.  They explained to me they haven't activated all the Sims they have been sending out and put me on a list to get it done faster https://www.mobilephonesdirect.co.uk/help/contactus