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New sim - Not direct from 3 - Not activated - Can't find number

Joe81
Regular

I've just purchased the new S25 direct from Samsung, included in the deal was a 3 sim.
This sim has arrived but hasn't been activated and there is nothing with the number on for me to be able to activate it.
To speak to 3 support, I need to know the number, but I can't find it, it is not on any of the paperwork the phone was sent with.

What can I do?

11 REPLIES 11
karlc
Regular

Do you have a three account that you can log into?

You should be able to activate the sim from your dashboard

Joe81
Regular

You need to know your number to be able to create an account.
I don't know the number and have no way of finding it out.