No network signal

[Amyma]

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

[KateS]

Hi all,

For anyone in the NE area impacted by network issues, our team are aware of this. It's currently under investigation as we speak and I'll post any updates here. 

I'm sorry for the disruption,
Kate

[PeteG]

Hi, Amyma. 

Welcome to the Three Community. 

That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though. 

jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already? 

Pete. 

[Amyma]

Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past 

[Dex101]

Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne. 

[Basherwalls]

Kingston Park or Great Park?

been down since Thursday at 12.30.

I have done the research for Three - it’s mast ID 2143 and it’s on the Airport Industrial Estate.

no one in Kingston Park, Fawdon or Great Park can get a connection, not even phone calls.

I have four SIM cards through three including home broadband and nothing has worked since Thursday.

phoned Three, Indian call centre and they just say, no issue, reset your phone.

funny I can drive a mile or so and be on 5G on the same device.

been with three for 25 years and no real issues until now, but seems no easy fix and Three are not bothered.

looks like I will have to leave.

[Dex101]

Bottom end of Kenton not to far from Tesco Bridge into Kingston Park. I can actually see the top of that mast from house. Same issue complete black out at my house with my mobile broadband, used it for about 6 years now with not really any issues, if it's not fixed within next couple of days I'm going to have to switch networks unfortunately. 

[Basherwalls]

Yep, still down.

resigned that this won’t be fixed until an engineer works on the mast and resets it, but as Three don’t see a fault, don’t expect anything soon

[Dex101]

Yeah I've canceled my three plan today and switched to another network. My family couldn't deal with no WiFi any longer. It's a shame because three offers a better deal, may come back in the future if it's fixed. 

[jr0]

Have you tried restarting phone and 5G broadband router?