No network signal

[Amyma]

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

[Rachel87]

Any update on this?

[Basherwalls]

Another day...

Now nearing a week of zero connection on Three at Kingston Park area = NE32XF postcode to be exact.

It's the whole of Kingston Park and nearby areas affected, but seems only on Three.

No Data and unforgivable that there's no phone connection for calls. What do we do in case of emergencies with elderly parents trying to contact us?

Drive out of Kingston Park and back to full 5G.

I used to get 350mb connection for last two years on 5g up until last Thursday and now nothing.

House hasn't moved, phone works everywhere else, so it's a mast or Three issue.

Service checker is a waste as its showing all is excellent, but I can assure you it's not.

Deadline has been set on my four accounts...

If I still have no connection on Friday, it's time to request Pac codes and leave Three.

Shame as I have been a customer since 2004 but I just cannot continue with their clear lack of interest in repairing or declaring there's an issue on their website.

No repair should take a week, unless the mast has snapped in high winds.

It's mast ID2143 but no one at three are bothered about the details when you ring them.

[PeteG]

Hi, Amyma. 

Welcome to the Three Community. 

That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though. 

jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already? 

Pete. 

[Amyma]

Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past 

[Dex101]

Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne. 

[Basherwalls]

Kingston Park or Great Park?

been down since Thursday at 12.30.

I have done the research for Three - it’s mast ID 2143 and it’s on the Airport Industrial Estate.

no one in Kingston Park, Fawdon or Great Park can get a connection, not even phone calls.

I have four SIM cards through three including home broadband and nothing has worked since Thursday.

phoned Three, Indian call centre and they just say, no issue, reset your phone.

funny I can drive a mile or so and be on 5G on the same device.

been with three for 25 years and no real issues until now, but seems no easy fix and Three are not bothered.

looks like I will have to leave.

[Dex101]

Bottom end of Kenton not to far from Tesco Bridge into Kingston Park. I can actually see the top of that mast from house. Same issue complete black out at my house with my mobile broadband, used it for about 6 years now with not really any issues, if it's not fixed within next couple of days I'm going to have to switch networks unfortunately. 

[Basherwalls]

Yep, still down.

resigned that this won’t be fixed until an engineer works on the mast and resets it, but as Three don’t see a fault, don’t expect anything soon

[Dex101]

Yeah I've canceled my three plan today and switched to another network. My family couldn't deal with no WiFi any longer. It's a shame because three offers a better deal, may come back in the future if it's fixed. 

[Basherwalls]

Getting close to this option now.

Another day and still no connection, phone works fine in Jesmond, during work but I get home to the Kingston Park NE3 postcode and nothing.

The joke, Three tried to call me today at 19.00 and lasted three seconds before being cut off. No number to call back and no attempt by Three to call back.

So there's no way for Three to call me to discuss the issue as they cannot get through. 

Sixth day of being disconnected and as I have a Three WiFi home broadband router, I cannot buy another sim as the router is locked to three.

Family are really giving me real grief as it's a total data blackout and my wife is suppose to work from home.

Three have offered 7 days line rental refund, a whole £4 per account... whoop.

I have Provided the exact mast info, please just send an engineer to Tesco Kingston Park with a Three phone and see if they can get a signal?

I will even pay for a Gregg's sausage roll...