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Not allowing calls.

Jimdon72
Fledgling

Myself and my partner have just switched to three and took our numbers from virgin, her phone is not allowing calls or for me to call her from any phone but mine is fine. Anyone any ideas?

 

Cheers Jim...

1 REPLY 1
StephR
Employee
Employee

Hey @Jimdon72, welcome to Three and to our community. 

I'm sorry the transition hasn't gone smoothly for your wife so far, not being able to make or receive calls isn't ideal. Let's figure out what's wrong.

  • Does your wife still have her Virgin Media SIM card? If so, is that still working when she pops it into her phone and tries to make a call?

  • With her new Three SIM card in, is she getting a signal or does she see 'no service'?

  • Finally, what model of phone is your wife using?

Let us know more and we'll do all we can to help.



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