Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Can’t send SMS

Hi, since this afternoon I have been unable to send SMS texts from my iPhone. I’m still able to send iMessages but I have multiple contacts who don’t have iPhones and all my SMS texts are failing to send. Could someone assist me with sorting this out...

Using data when connected to Wifi

Hi All,I recently joined Three from Sky mobile and every day at 11:23 and 23:23 high levels of data are being used. Each time I'm connected to Wi-Fi so I'm not sure what's going on. I've had an argument with Three and they say it's nothing wrong at t...

HELLO???

You people are utterly useless. I have UNLIMITED TEXTS AND CALLS AS PART OF MY PLAN AND I HAVE NOT BEEN ABLE TO CALL OR TEXT ANYONE SINCE YESTERDAY YOU USELESS PEOPLE LEFT ME STRANDED IN THE MIDDLE OF THE MIDDLE OF THE NIGHT!!!!! I PURCHASED AN UNLI...

Trade in no payment received - scam?

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palm...

Best solution Dead Signal

For the last month, I've had the worst signal—crackling voices, dropped calls, and a real struggle getting my OTPs. Now, my signal has completely disappeared. It's dead! I've already missed two appointments today, and I think I deserve compensation f...

I cannot receive calls all are diverted to answer phone

I can make calls but all incoming calls go to voicemail I don't have a voicemail account

Zero coverage for last few weeks in Flackwell Heath (HP1* ***) and Hedsor Buckinghamshire

There are no service issues displayed however there seems to be zero data or call coverage for last few weeks in Flackwell Heath (HP1* ***) and Hedsor Buckinghamshire (HP1* ***)

Activated the card, but no signal

I have inserted the new pay-as-you-go SIM card of Three into my mobilephone, and on the website it said the card will be activated automatically, as well as internet will be connected. But when I saw the signal bar and the sign of 5G, I tried to surf...

Network coverage in Scotland

It's been a few months the network coverage in Scotland has worsened a lot so even if the signal on the phone is 4G 3 bars you don't get any or a very slow data connection, in some areas it drops to 3G and the the data connection is almost 0. I'm ver...

SIM card double woes in Orlando

I bought 2 x 3 day ATW add ons to use in Florida for our 2 pay monthly phones. We arrived in Orlando and received a notification text from 3 telling us they were now 'active' - my account also shows it but neither phone can make calls. I tried online...