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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by Community Support Team
  • 16388 Views
  • 968 replies
  • 2 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 11537 Views
  • 19 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3906 Views
  • 2 replies
  • 3 likes

Ofcom text to switch - PAC code

Ofcom 'Text to Switch' doesn't work for THREE customers how are they getting away with it? Website says log onto your account and go to 'More Actions' and they have removed the 'Leave Three' option!   

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Empiboy by Fledgling
  • 540 Views
  • 4 replies
  • 0 likes

Change my data pack

I’ve been trying to renew my data pack or changing it to another one but it isn’t going through so I need help with that please.

not receiving OTP text messages from Marks and Spencers bank

As per the title - not able to receive OTP texts from Marks and Spencer. Trying to setup on my phone for first time. I do get messages from other companies including Three.please advise as to why this would be and what i can check to resolve this iss...

mitch3p by Fledgling
  • 327 Views
  • 1 replies
  • 0 likes

Crap network

Is it possible to end contract without fees?.. worst network I’ve been with!

I am moving to Austria for 7 months... What are my options?

I am moving to austria in March for 7 months and coming back after that. I dont want to lose my number or device. What are my options?I am confused if i can subscribe to GoRoam for hat long, or if i am even able to.Some of the stuff online about Thre...

Porting problems

Hi. After I joined Three, I ported my phone number from Lyca and I can't receive any texts and calls. I think that the porting was not done correctly.Please can you tell me how to fix this. All my apps from the bank, NHS, Home Office are linked to my...

Best solution Scam phone call

I got a scam phone call from Sri Lanka I didn’t answer the call it lasted a few seconds is it possible that it could have copied your SIM card ?

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