Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Pre 2021 contract query

I have 3x 24month advanced sim Three Contracts, upgraded by phone call on 20 sept 21, to take advantage of the roam around the world. Never had an issue using it in USA & EU till now, was charged £50 for 10 days in USA in April.After many attempts on...

Heloo

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Text and calls don't work

So today I've had an issue with 3 where my calls and texts don't work, data doesn't work and my account is showing an error message when I log in, could anyone explain what's happening please? Is anyone else experiencing this issue ?

Best solution why is there an adult filter on my contract and how do you remove it

for some reason the contract phone i purchased using my debit card (proves im over 18) has a adult filter , , how can i remove this as its very annoying as normal websites that are not adult are blocked , i dont have a credit card either.. im guess...

Possible data usage glitch?

So I recently upgraded my sim only contract to a device and data plan, I did have 100GB data before and went down to 15GB data for my new contract. This is because I was never using more than 10GB per month, the extremely helpful advisor even assured...

Omni Directional aerial

Hi guysMy fixed broadband line is poor 27mbps and can’t go any higher until the lines are upgraded anywhere between now and Dec 28 I’ve gone down the route of 5G broadband and I’m sure we only have 1 three 5G mast (no other network covers outside) wh...

Getting to my wits end, emails from three not coming through at the right time

Absolutely shocking experience I'm having trying to get an eSIM for my pixel 7 pro. I've been having problems with my 4G data connection, so as part of troubleshooting my problem I decided to get a replacement SIM, I decided to go with an eSIM as I t...

I cant make calls for 3 days now

I cant make calls for 3 days, the live chat/Digital bot keeps ending the chat at the ending saying No Operator is Available at this time, when it clearly states 8-10pm UK... The 333 customer service no. is just useless as no option to speak to someon...

roaming in republic of Ireland

I'm in Ireland and I can't dial Irish numbers as I need an add on which is rubbish as we all know Ireland is included as free this happened last year.but I don't like someone from 3 telling me to add credit to my account when it's not needed.

PAYG calling, texting, and allowance issues

Update 22/05/2024 Hi everyone, We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved. For anyone who has been char...