Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32871 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11479 Views
  • 2 replies
  • 4 likes

Best solution Possible split port (losing my mind!)

Hi AllUnless someone can help with the below, I think my only option is to get a new mobile number!I joined last week, providing a PAC and taking an eSIM. Number ported within 24 hours, confirmation texts received from Three. Lovely stuff..A few days...

Cmarlow by Fledgling
  • 742 Views
  • 3 replies
  • 0 likes

Roaming turkey pass not activated

I placed order yesterday for 7 day roaming pass have an order code and I can’t seem to see o have this, it was a £28 add on as I am in turkey 

Keek257 by Fledgling
  • 290 Views
  • 1 replies
  • 0 likes

Best solution Cancelling an eSIM auto renew top up

In July I went on holiday to Europe and I bought an eSIM package to continue using mobile data whilst abroad, however I do not need this package anymore and I cannot figure out for the life of me how to cancel it. I am being charged £13.50 a month ne...

No network if not connected to WFI BH8 area

I am out of network. E-Sim, works fine on wifi, receive calls and can call if connected to wifi, outfoors -  no  mobile data, no service whatsoever, emergency calls only, no network. I've reached million times to technical support but all the say in ...

MEBH8 by Fledgling
  • 516 Views
  • 3 replies
  • 0 likes

Best solution Three network over the weekend

“I’m on a Three mobile broadband NR5103E hub. For the last few days, apps and services that need secure connections (Netflix, Prime Video, AnyDesk) are failing to connect properly. My TV even can’t sync its clock over the network. This happens on wir...

Pabbers by Fledgling
  • 566 Views
  • 2 replies
  • 0 likes

Replacement sims is not working

Hello there, I need your help. I recently purchased a new iPhone 17 Pro and need to transfer my mobile number to the new device. I am currently using an eSIM, but after five attempts at eSIM replacement, activation has failed every time. I also visit...

Eason by Fledgling
  • 937 Views
  • 4 replies
  • 1 likes

WiFi Calling on Work Network

I've had issues with WiFi calling from my work network since January this year, when I converted to an E-SIM.I'm an Infrastructure Engineer there, so in my downtime I've researched this issue - found other users with the same issue on the Three netwo...

Best solution Wifi calling not working a road?

I am on samsung galaxy a14 5G model SM-A146P/DSN , The wifi calling doesn't work while I am away in iraq, is there anychance someone advice me what to do , the steps and other relevant answers 

Sulley by Fledgling
  • 501 Views
  • 2 replies
  • 0 likes