OTP codes issue

[mrscee168]

Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known issue and it cannot be addressed for at least 72 hours meanwhile the clock is running  down for me to return the handset and cancel in cooling off period. All the while I'm unable to use my banking and other critical apps.  Really regret moving from 02. Tried everything! 

[mrscee168]

Thank you! It seems to be working  woohoo! What was the issue do we know? 

[JonathanB · Accepted solution]

Hi @mrscee168,

Believe it or not porting seemed to be a total coincidence, which was very surprising considering it was mentioned by every single person posting about this, especially considering almost all of you came from 02.

Sorry I don't know the precise details, but it looks like a number of different organisations' automated messages were failing to deliver, and the community feedback has helped correlate what the problem was so the engineers could fix it.

I'm very glad to hear confirmation from both sides that the issue seems to be fixed though. We'll mark this as resolved, but if anyone is still noticing any issues please let us know.

Thanks,
Jonathan

[Jpax072]

Hi Jonathan, to give you some history, when I first received by esim, I had no troubles receiving otp codes from my usual business transations and logins.

after 2 months of working it just stopped, so now I receive not otp codes from any business except three.

I have not replaced the esim with a physical sim, and tried it in my wifes mobile, and still no otp codes. Now my wife is also on three and her esim works fine, she has no issue with receiving otp codes.

So what do you propose I do, because I am not happy with any response I receive from online chat support, and dealing with this issue that I have never had before three, and I've tried all the major mobile operators, but three provides the best signal in my location. Thx

Please advise, thx

[JonathanB]

Hi @Jpax072,

Sorry for the delay in responding, I'm not sure if your issue will be directly related as the problem with OTPs referenced was fixed last month. Are you continuing to see these issues in the meantime since posting?

Thanks,
Jonathan

[MattJ]

I'm starting to see some success today too, received a couple of codes. Will have to see if it still works when back at home later too! 

[chrisamos1]

Very strange, I’m working in London today and not changed anything at all and I have got an OTPC for a site I’ve been unable to get codes for. I won’t know until tomorrow if it is a regional issue when I’m home.

[MattJ]

I've tried for verification codes/OTPs in Surrey, Sussex and London over the past week and I haven't had any luck in any of the areas 

[chrisamos1]

So frustrating, I am concerned that when I get home to Northamptonshire it’ll stop coming through 

[MB22]

Chris, I had a couple of sites OTPs randomly start working yesterday evening having not previously and then by this morning they'd stopped again. Location was the same throughout. I wouldn't necessarily read too much into it even if they don't work tomorrow.

[chrisamos1]

If it does as u say I may cry….