Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 4164 Views
  • 7 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3186 Views
  • 2 replies
  • 3 likes

Three visual voicemails still not working

I moved all our 10 company lines from O2 to 3Gbut after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck...

Manwith3 by Fledgling
  • 126 Views
  • 3 replies
  • 0 likes

Services not working

Hi, I was late paying my bill, services were suspended, Paid overdue amount at 6am this morning, my services (calls & internet) not working, I know it says up to 24hrs but it never takes that long. I rang three they say balance has been cleared no re...

No Indoor Mobile Signal

Me and my wife just moved to Plymouth, into a 2 bed semi-detached at PL7, the house was old so we had the insulation redone but now the Three signal inside isn't working. I spoke to customer service at Three who told me I should have excellent covera...

CMCMANN by Fledgling
  • 104 Views
  • 1 replies
  • 0 likes

sim card works on wifi calling only

hi, i can not register to phone. my sim card works on wifi calling only, i tried to reset mobile network, still the same.  Have you got any idea how to fix it?

Vlodek by Fledgling
  • 94 Views
  • 1 replies
  • 1 likes

Unable to receive any calls or texts

I have just upgraded my contract but after that I am unable to receive any calls or texts i have tried to call customer services but they were unable to resolve the issuei am frustratedwhat can I do

iOS 18 RCS Support

Hi, could we please have a commit date for the rollout of RCS support which was implemented several months ago at the rollout of the iOS 18 beta? Unfortunately Three has acquired a reputation for being technically behind the curve with the adoption o...

No signal

For 2 weeks now my signal as been poor.The last 2 days I've had no signalThree's network checker says there are no reported problems and signal in my area is excellent.Anyone else having problems Penistone, South Yorkshire area

Yanks by Fledgling
  • 140 Views
  • 3 replies
  • 0 likes

Problem with receiving, making calls and with voice messages

I have problem with receiving making calls also with voice mail. My mobile phone is 4G so could you please tell me for what reason three stoped receiving making calls?, only can receive and making calls only on WhatsApp and messenger 

WamanT by Fledgling
  • 177 Views
  • 2 replies
  • 0 likes

Can't reply to automated texts

I need to reply to a 4 digit number (NHS) but my phone isn't sending the message. Text message to normal mobile numbers is working fine I need urgent help with this please 

Kathy14 by Fledgling
  • 104 Views
  • 1 replies
  • 0 likes
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